Gotta love Scott Honda
November 6, 2018
We live around the corner from Scott Honda and have had our 2003 Civic Hybrid serviced there for 14 years. The old car is still running -- that thing will probably never break down, thanks to Honda's indestructible design and Scott's fantastic mechanics -- but we figured we should finally get a car we could plug our phones into without using the tape deck. So we came to Scott, wondering if their sales department was as good as their service department. It was! From beginning to end, Greg was upbeat, respectful, informative, transparent, and attentive to our requests. We wanted another stick shift, which a lot of people haven't even heard of anymore, but Greg was right there with us, very knowledgeable and enthusiastic about the things stick shift snobs are enthusiastic about; he gave us great advice and compelling opinions from start to end without trying to change our minds about our fundamental preferences. After we decided what model we wanted and priced the same car at other dealerships, I figured it'd come down to brass tacks with a good haggle, but Greg gave us a great price right off the bat -- $600 less than what any of the other dealerships had offered us, possibly because of our "Scott Loyalty Points" from our decade+ in the service department. Even better, the price he named was the actual price we paid, no surprises. He did offer a bunch of expensive extras, but didn't try to push the soft sell when we declined them (though he did treat us to an entertaining story about a makeup explosion in his wife's car in his bid to sell us that crazy Zurich Shield!) Our time completing the finance process with Tom was great as well. Tom also had a whole list of expensive extra warranties to sell us (but like Greg was completely respectful and didn't argue when we declined them). Absolutely no surprises and great service from start to finish. One detail I should mention: there were some "pre-installed extras" already in the vehicle when it was delivered: you know what they are, things like wheel locks, pinstripe decals, a security system, things we didn't really care for and wouldn't opt for. These things are already in the vehicle and the dealers aren't going to take them out because it would be too much effort. But some dealers are coy about this; they try to leverage the situation to try to get you to pay for them (even though they're just going to throw them in no matter what) but Greg and Tom never tried to do that. I found that, above all, to be eminently respectful to us as customers, and although I don't really care much about having wheel locks, I don't mind having them and it was nice not to have to have any arguments about whether I was going to pay for them. In sum, buying this car -- a Civic sedan EX-T, by the way, which we are COMPLETELY IN LOVE with already -- was just a quality experience from beginning to end. For us, Scott Honda is three miles away. If you don't want to move to our neighborhood just in order to be close to them, you might still consider driving a bit out of your way to buy or service your car at Scott.