Excelled in customer service and it was a great experience. The staff is friendly and knowledgeable i wasn't treated like a numberwill definitely be back to purchase.
Rusty sold me a car that was everything he said it was. It was clean & shiny when delivered and I have enjoyed it since. We each bought our cars, mine as a trade-in, sight unseen, with the information we gave each other. Rusty was pleasant and did all he could to facilitate a driver to get my car here by transport. Deal closed and both cars,my trade transported to S.C. and my purchased 2014, delivered to Ohio in about 10 days. Only 1 of 86 cars painted Limerock Green in the 550 car series. The rest ,464 of them, were either blue or red. This I found out from the Corvette Museum curator.
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Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.2 (5712 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
Everyone was nice. Great customer service. Only thing I didn't like was that I had def fluid apparently spilled over when it was added and wasn't cleaned up. Was all over the battery and cables and on things around the fill cap
I have been a Crown Nissan Gvl customer for over 10 years. Thanks to my service advisor, James Whiteside, my 2007 Nissan Murano (with 191K miles) runs like a new car! James is a trusted source & has demonstrated his care & concern for the safety of his customers. It is because of his level of professionalism & service to his customers, I am committed to the Nissan brand.
2017 RAM 2500 Longhorn Review
Happy Ram owner
by Joe from Germantown, Kentucky
April 2, 2019
5
Just what I was looking for and I’m very pleased. Would definitely buy the same vehicle again. Took awhile to find the right interior but well worth the wait.
I purchased a new 2016 RAM from Diederick (aka Dee) Haerens @ Spartanburg RAM and was blown away by his professionalism. Courteous, knowledgeable, and extremely responsive with an exceptional service mentality. Dee made the purchase process nothing short of enjoyable and completely stress free. This was a great buying experience from the first time I met Dee, to ordering the truck, updates along the way, and picking it up. In a word: delighted! Nice to have met Elkin Restrepo - made the finance paperwork process an easy one. I can't wait to purchase my next vehicle from Spartanburg RAM. "Dream Truck, delivered beautifully!" Great job Dee. -Monty
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