Helpful Parts Department
November 5, 2018
I was recently vacationing in Egg Harbor, when the latch on the rear hatch of my VW Jettawagon stopped functioning. I needed to replace it because it would not even stay latched. Broadway was the nearest dealer (65 miles away). I called and talked to Eric Young (?) who told me that the part was in stock. I asked if he could overnight it to my rental unit, and he said he could just send it out UPS and it would get there the next day. He also answered a few questions about its installation, since I was really to far away to just bring it in. I paid for the part and the UPS, and my problem was solved! It arrived as promised and I was able to install it. This could have been a very unhappy situation with having to tie down my hatch everywhere I went on the next 3 weeks of vacation. Instead, the helpful staff at Broadway lit up my day!