One bad apple didn't spoil the entire tree! Great
November 5, 2018
I had an appointment for service at 8am. I arrived at 7am. I was early and the first in line for service. Patrick was the service guy who wrote up my order. I sat in the waiting area and after 3hrs. Of waiting I observed customers who arrived after me, leaving before me. So, as Patrick was passing back and forth through the waiting area, I stopped him and asked for an update and he sarcastically says with a smirk on his face "Oh, I thought you were leaving there's just no way we can get to your truck today." I was shocked and dissapointed, I asked how could that be when I only came in for a tire pressure sensor and I had an appointment. He then responds sarcastically, "Well, it's just like a Dr's office although you may have an appointment it doesn't mean your going to be seen that day." I explained to him that is not how it works and although I may have to wait for a long period of time I deserve to have my vehicle serviced. I asked where it was, he says "Oh, I just parked it off to the side" I replied, "so your telling me that no one has even looked at my vehicle after three hours?" He smirks, shakes his head and says "nope". I told him that it was very unprofessional of him to have me waiting for three hours and not say anything to me. I was never rude to him, but I did demand to speak with the service manager. He said "ok, I'll find him, but he's going to tell you the same thing and that may take some time as well because I don't think he's in the building." I left and found the general manager Mr. Lee. I spoke to him about what took place. He rectified the situation and I left happy. I love Dodge vehicles, but being treated poorly in the service department is what frightens me about buying another one. Overall, what started out bad, ended in a good way!