We had a great test drive experience with this dealership. They were prompt and attentive when I contacted them about a vehicle and had several questions. Upon arrival to for the test drive we were greeted by a very friendly staff member who told us where the kids play room was (our four year was with us) and the beverage bar. Mark helped us and was very easy to work with and friendly, not pushy, but eager to help us find an alternative vehicle when the one we came to look at wasn't the one. Although we didn't buy here, I would definitely come back for a visit if they had the right vehicle.
I just want to say thank you to Mark in the tire depertment. We were having trouble in the snow with the tires we had on our 15 Taurus. We had asked Mark what tires he would recommend and he came to us with the perelli ones that would fitake our car. I wasn't sure because I had some difficulty with perelli before. We went with his suggestion and we are glad. The road noise went away and the tires do great in the snow. We just happened to get a bunch right after we got the new tires. So it was a good test. So thank you Mark for knowing your stuff.
I worked with Katie Sanders at the Hopkins dealership and she was amazing!! It was my first time buying a car so I was a little nervous because I wasn't familiar with how the process worked. But Katie made my experience comfortable, efficient and fun!! I would highly recommend her to anyone wanting to buy or lease a car at this location.
Bottom line: if you are car shopping, go to Walser and make sure to ask for Max.
We just bought a 2014 Jeep Grand Cherokee Limited from the Walser in Hopkins and the experience was top-notch. We narrowed down our desired vehicle to two models, and we started with the Jeep. Boy did we luck out! We went to Walser and met with Max Elliott. He was so knowledgeable about the Limited, as well as all other Jeep models. Max asked questions about our day-to-day lifestyle, listened to our wish list and was able to make recommendations based on what would suit us the best. I think the no-commission approach at Walser really allows the sales staff to advise each customer based on what suits him/her instead of based on money. Everyone at Walser was so nice and welcoming, genuinely interested in giving us the best experience possible. Even though we went on a Saturday and the place was buzzing, they made us feel like their most important customer. Max advised us to explore their website on Sunday to make sure we found a model that had everything we wanted, which turned out to be GREAT advice! I didn't even KNOW that I wanted a panoramic sunroof:) We found one at a nearby Walser, and texted Max. Even though it was Sunday, he responded right away and the Jeep of our dreams was at the Hopkins lot on Monday and we purchased it that night.
When we got home, we noticed 3 small dents (that had been called out with arrows by the first dealership). We called Max and even though WE had missed it during our shopping experience, HE apologized to US and they are fixing it right away for no additional charge.
We couldn't have asked for a better car shopping experience.
As a first time New car buyer, I can say this was the most pleasurable and easy going process. I am 22 years old and I didn't know squat about car buying. I worked with a gentleman by the name of Zak Smith, he made the car buying process a breeze and enjoyment. He answered all my questions and had a completely glass window approach to financial technicalities.
I originally came to find a car that helped me relive my High School glory days. Originally it was a 5.0 Mustang that caught my eye, but it didn't have that spark of excitement that I was looking for. Zak sat down with me and we explored a few cars and he brought me to a 2018 Charger Daytona 392. That car sealed the deal for me.
There was never a feeling of being pre-approved. Which means that I never felt like I was being profiled by the dealership. That is what won me over the most. I'm a young guy and most dealerships I went to did not take me seriously or didn't go to the lengths that Zak extended himself to. I was always treated with dignity and respect the whole time. The people at this dealership genuinely care about your car buying experience and helping find you what is the best fit for your budget, as well as your personality type. I will be buying another car from them in the future.
3 months after buying an 06 Jeep Grand Cherokee, I was hit and my Jeep was totaled. I was so upset and didn???t think with my horrible credit I???d ever be approved to finance a vehicle but, after speaking with Kelly over the phone I decided to take a chance and to visit her at the dealership. Best decision I???ve ever made. Kelly was beyond patient with me and answered all of my questions. She went out of her way to show me multiple vehicles. As a ???car dummy???, she not only helped me find a car that I never thought could be mine but, she educated me as well. This was my first time buying a car and just so happened to be on my birthday! I drove home a beautiful 2012 Jeep Grand Cherokee (with a bonus $50 gift card!). I had an absolute amazing experience and would recommend them to anyone looking for a vehicle!!!
Mark was great helping me both times. He found out that I have a oil leak and told me how much it cost to be fixed. But at this time I cannot afford to get it fixed and he was very understanding.
A great dealership with great service personnel. Quick and courteous service the minute I drove in the service bay. Understood our needs and what I thought would take a couple of hours, only took 1 hour! Asset to the GM brand!
We were apprehensive after reading some of the reviews here but A.J. Franks and Cathy Hill were so helpful in answering our questions, taking photos, and following up on our requests so we decided to make the 900 mile trip each way and the car was everything they promised. It looks new and A.J. went beyond what you could ever expect. He was wonderful, kind, polite, patient and setting up services such as codes, Bluetooth, and explaining many things about the vehicle’s operation. We left a thrilled customer counting our blessings on the way home. The dealership personnel were polite and helpful and we were treated with great courtesies. We can’t say enough good about our experience. Bless you A.J.!
This dealership knows exactly how to satisfy a customer! I walked in with no idea what to say or do but I knew I needed a change. Jeffia, Joel and Chris did an outstanding job on guiding me in the right path and helping me every step of the way. Overall, I would 100% recommend their amazing customer service.
I have purchased 2 vehicles from here I would never go any where else ! All my family has purchased cars from here too. The customer service is great you don't have a salesman breathing down your neck pressuring you about the car inside and on the lot ... The pricing is unbeatable! You will get a clean quality reliable car from here no lemon and it is all straight forward you know what you are exactly getting . The paper work process took less than an hour both times . This will be the best car buying experience ever ! Highly recommended!
Easy process. Upfront prices. Great customer serv.
by Ivan from Florida
December 3, 2018
2.9 (86 reviews)
For the first time had a great car buying experience. This dealership tells you exactly what their fees are and what your out of the door price is. No shady numbers or hidden fees. Furthermore the sales staff and management were very friendly and HONEST. We recently bought at 2016 Chevy and both the sales representatives that helped us were excellent. Maria Zapata (Client Service Manager) quickly responded to my initial inquiry and provided me with the information I requested. Wilberto Rodriguez was there to greet us and facilitated our test drive. Wilberto was very knowledgeable, friendly, and professional. Jose "Pepo" Gonzalez completed the sale and was also very knowledgeable, friendly and helpful. Joshua Gonzalez (sales manager) and David Martinez (finance manager) provided us with exceptional service and complimented the overall process. Already recommended them to my friends. 5 stars on follow up after the sale!
Went in to purchase a 2017 Chevy Equinox.
We had the best Salesperson and Finance Specialist. I couldn't have asked for better service.
Lester Moralas (Salesperson) & Arturo Gelpi (Finance) were very friendly and helpful with all our questions. We got the best finance we could have asked for.
I would definently recommend them to everyone!
Ask for Lester Moralas & Arturo Gelpi when you go. I promise you won't regret it!
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