After being a Subaru Forester owner for 15 years and ten years with my last model, it was time for me to purchase a new vehicle. Mike Maniscalchi introduced himself and we found him to be both personable, and knowledgeable in all aspects of the vehicles. He took the time to listen to a 60+ senior to try to place me in my perfect vehicle. Though I loved the Forester, I thought that our live style had changed and we could pursue other Subaru vehicles. Believe me when I say that I think I drove every vehicle type Subaru stocked. Liked the size and feel of the Subaru Crosstrek but could not get beyond the orange stitching they use in the interior. It drove like the Forester and had a sleek look and still offered the hatch. Unfortunately, the 2018 Forester had gone through some exterior and interior modifications, and it was not for me. We were at the dealership for the better part of the afternoon and evening. All the time we were there, Mike was as attentive as he was the first moment we arrived trying to work with me to find the "perfect" vehicle for me. By now I was so confused ( 6 pm)I wanted to call it a day! Mike never pressured us and if we needed to take a break and return the next day Mike would have been fine with that and would have greeted us the next day with a smile! My husband has a 2015 fully-equipped Subaru Legacy and in the back of my mind as far as features were concerned, I guess I wanted what he had in a different model. Though I still preferred the 8.7 road clearance offered by the Forester. Intuitively, Mike understood this and asked me if I wanted to drive the Outback. Much to my surprise, i liked how it drove, interior and road clearance worked also. Being seniors, we did have a budget and finally came to an agreement that fit our budget and I purchased the 2018 Outback Subaru. Additionally, he also spent all the time I needed when reviewing the features of my vehicle when I picked it up. Beyond satisfied with the entire Subaru experience. Ask for Mike when it is your turn to purchase a Subaru. He is patient, knowledgeable, makes you feel comfortable, interested in what you want, and if it takes hours to find you the perfect vehicle...he will! As you know the financing paperwork can be challenging and "painful". Kevin was great to work with and made the experience as painless as possible...he was friendly and personable. Both Mike and Kevin were awesome.
One week ago I received an email from Schaller, today I drove away with the 2017 Subaru Impreza Hatchback with manual transmission (tough to find) that I'd hoped to find! Dave Pricone (sales) was excellent to work with, ensuring that I knew my new cars features before I left the lot. He worked with his manager (Mike) to get the price that I needed to stay in budget. And Kevin Savage (finance manager) had all the paper work ready for delivery. I'll be back! I expect that Schaller Subaru service professionals will be as exceptional as the sales pros were! Thank you again, Dave!
After doing my research, we knew we wanted a new Forester. We just had to find the best place to buy one. Checked online quotes and compared to Schaller Subaru, found them to be competive. What we wanted was someone who wanted our business. After the purchase Dan spent a lot of time with us to make sure we understood all of the car's options and how to get the best experience with our 2018 Forester. Dan has also reached out to us to check our satisfaction and make sure we should call him if we had any questions. We have scheduled our first service appointment and have great confidence it to wil be a great experience.
My salesperson was David. He was very knowledgeable about the different vehicles & features (Eyesight, X-mode, etc.). Went on a test-drive & I selected a car. He made buying a car as painless as possible. A+ would buy from again!
I purchased my Outback from Steve Matters after my daughter had purchased one, now she has purchased 2 plus a lease. We love Subaru because of Steve Matters. He knew I was looking for a vehicle and within 48 hours found me a 2009 with 55k miles! Drove out with it the same day I went to look at it. Hassle free, Steve made this happen for me and I know if I purchase another vehicle, it will be from him!
Great service at Subaru, super service by Christina
by Alicja from DealerRater.com
December 3, 2018
4.8 (270 reviews)
Christina was very helpful and knowledgeable. We came to the dealership with intention of buying a car but only had 3 hours available to complete the purchase and she worked very hard to make sure that we left with a new, beautiful Subaru. She was outstanding, well organized and detail oriented. She took her time to set up our new car with our phone info and radio stations so when we left the dealership we had a really super first ride home (grooving to Pearl Jam:) We would recommend your place to anyone who is looking for a new vehicle. Definitely would recommend Christina as a sales person to work with. Super nice and personable! Also would like to mention that Lisa was super nice as well and made the financial part of the transaction easy and fast. Thank you for a really great service:)
This was our third new Subaru from Schaller! We bought an Outback 2 years ago to replace a 13 year old Outback that we handed down to our teenager. We came back to buy the new Ascent. Christina was very knowledgable about the new car (even though it's only been available for a few months). Everyone was friendly and helpful from the moment we walked in the door.
I traded in a 2015 Forester for a 2019 Impreza. Everybody I talked with during the trade-in and sale were very friendly and the whole process was very smooth from start to finish.
Stand out Service with friendly and approachable people
by mconcepcion752 from DealerRater.com
December 6, 2018
4.8 (270 reviews)
I was recommened to check out this dealership, Steve specifically, by my coworker who had a great experience and I am glad he did. Steve was incredibly down to earth, approachable, and did his best to make me feel comfortable. I was in no way preassured to make any decisions or jump into anything I wasn't comfortable with. I then meet Lisa in finnancing who was a pleasure to work with. She was exceptionally kind and knowledgeble. Overall my experience could not have been better and I would recommend Steve and Lisa to anyone who is looking for a Subaru.
Our experience in leasing our 2018 Outback was great. Our salesman was professional, courteous and very knowledgeable about the car. Also, we did not feel pressured during the buying process. Other Schaller staff we had to deal with were also knowledgeable and pleasant. Good experience overall!
My salesman don Douglas and Aron in service have helped me with any question I have on my 2018 Subaru Forester. They are a credit to your company and definitely know their Subaru???s. They both go out of their way to answer any and all questions in regard to my new Subaru. I definitely would suggest Schaller Subaru to my friends
I was really impressed with the friendliness and level of service Christina provided. I was in for service on my 2010 Outback and thought I'd take a look at a car with the newest safety features. Christina was very knowledgeable as she filled me in on all my options. We took a test drive and chatted frankly and honestly about pros and cons. At no time did I experience any pressure. When I did decide to buy, Christina greeted me with the Outback manuals in which she had put sticky notes on all the important parts I'd want to deal with first so that I didn't have to wade through literally hundreds of pages to answer the simplest question. Then she took over an hour helping me set up the various apps and making sure I knew what each switch and light was about before I left the lot. I really appreciate that personal touch. I'd highly recommend her to any of my friends or family looking for a new Subaru.
Great customer service! Would recommend to anyone.
by Kathie H. from DealerRater.com
December 3, 2018
4.8 (270 reviews)
Mike Maniscalchi was my sales consultant. Unfortunately I was in a financial position that required me to turn in my newer Subaru for an older and cheaper used car I told Mike about my situation and financial limitations and he got to work. He found the perfect used car for me that was within my budget. He did not try to convince me to go with something more expensive and he advised me that the vehicle was a very good used car. Then Kevin Savage, the finance manager got to work getting a reasonable loan within my budget. Due to an ongoing financial hardship my credit had unfortunately suffered. I think he jumped through hoops to get me financing, which I greatly appreciate. Finally, we ran into a misunderstanding with the trade-in value of my other car. I told them what my understanding and expectations were and they immediately made it right. I can't say enough about the team and Schaller Subaru and will definitely recommend them to anyone.
I wrote a review a few days after purchasing my new vehicle. Somehow it didn't get submitted. I will try again from memory. A good friend of mine recommended Quality Subaru for the purchase of a new car. I was actually not in the market to buy one, but my friend always steered me in the right direction. I traded in a 2011 Subaru Forrester, for a 2018 Subaru Forrester. I am 72 years old and bought my share of vehicles over the years. NEVER! Has it been so easy, (no pressure no judgment). Nicholas Hammond met me at the front door, with his with and good nature. Mike Ward was very friendly and easy going too. One of the things that impressed me the most,is when I saw Nick washing my old license plate front and back with soap and water. The plates had special meaning to me, they belonged to my late wife. I would definitely recommend this dealership to anyone.
Best car buying experience! Thank you Vincent & Joe!
by aalves from DealerRater.com
December 3, 2018
4.8 (701 reviews)
Premier Subaru of Watertown is simply amazing. Words cannot explain how grateful I am for all the help they gave me! I was stuck in a terrible situation with my Jeep after only a year of purchasing it. I went to Premier Subaru in dire need of a new AWD car. I was desperate. Vincent Davis (salesman) is amazing. He was so dedicated and patient, he found me the 2019 Impreza I wanted. His positive attitude made my situation so much better. Joe H handled the finances for me. Joe treated me like FAMILY. Joe was upfront and honest, he did not try and put me in another situation that would affect me down the road. I did not feel judged or discouraged by my past financial decisions. Joe helped me tremendously, not only did he get me in an amazing new car but he helped guide me in the right direction for the future. I truly felt like Vincent & Joe did everything in their power to make me happy. I could not thank them enough leaving the lot in my brand new car. In less then 24 hours, Vincent, Carmine & Joe helped me get into a 2019 Subaru Impreza 3.5 year lease. They made what i thought was the impossible, possible. The entire process was flawless. They helped me find the car i wanted in the smartest financial way possible. I look forward to spending the next three years as a Subaru owner with Premier Subaru Watertown.
Found a car my wife and agreed on, 2017 Foerster with 6 speed manual transmission. went for a test drive. Bought the car. Salesman was friendly & seemed to know about the car. Couldn't close on the car on the day we planned because the finance person couldn't be there. When we got there on the closing day we heard the finance lady say we weren't supposed to be there for another hour loud enough for the entire showroom to hear. Well that hour went by and so did another 45 minutes. Finally we get in. She also pushes really hard on the extended warranty. I cant remember how many times I said no. Then she offered to cut the price by 50%. Almost $3000 for warranty on a $20,000 car? Not for me, thank you very much. They did Not pull any tricks like some dealers do such as add money for this and that that was not included in the price. Price quoted was the price paid. Not sure if this will even post. I only see 5 star reviews and only nice things being said. I'm just sharing our experience there.
How many people like their car dealer? This dealer just surprised me. It was a good experience; not the high-pressure TV version of buying a car. AJ suited me perfectly...low key and a good listener...well informed across the board. This is my first ever new new car and I'm 67 yrs old...so quite a thrill to upgrade from off-lease used. The zero percent financing is what helped. Test drive was easy...to familiarize myself with all the additions to the Forester since my 2004. Fourteen years on the road and still going...but time for something current to take me on a few long trips in the near future. And I love that back-up camera! The whole dealership was easy and on task. A busy place with very good people in all the departments. Allow some time for the whole process to complete including financing. I took a break for lunch, but I drove away with the car the same day! How common is that? My feeling is Premier dealerships are in for the long haul. They sell, support, service, help and then, hopefully, sell you another car some day? In New England, you can't beat the Subaru AWD. I'll be back at age 82 for my next one. Relax. Ask for AJ. Have a great experience.
Bought on the return visit due to a wonderful sales team.
by David Lee from DealerRater.com
November 5, 2018
4.8 (701 reviews)
We started our search for a new Subaru by visiting our originally preferred dealership, which was not Premiere Subaru Watertown, because we bought our 2001 Outback there 15 fifteen years ago. We were familiar with that dealership, their new easy to access location, and, most importantly to me, the service department. We visited that dealership 3 times test driving the Impreza, Crosstrek, and Forester, before getting serious about making a purchase. Then we visited Premiere Subaru Watertown. We met Bob. who introduced us to AJ, who would be our sales consultant. We went for a test drive with AJ who explained the features in the Forester Premium model, which to our surprise has an unexpected amount of features that doesn't come across in the brochure, especially in the multi-function screen. His knowledge of the vehicle impressed us and will factor alot in us choosing Premiere. After the test drive, Jeff I., the sales manager, gave us a price that, unfortunately, didn't wow us. Also, the vehicles in stock weren't a great match in terms of options/accessories and not in the color that my wife liked (it's one thing to see the color as a small color sample in a brochure and then that same color on an actual car ). Plus, it was our first pricing and we had to hit another dealership to compare. We visited the other dealership again without luck due to lack of vehicles with the desired color. But we got a price if one was in stock. While checking out Premiere's inventory on their website, I noticed that they had the Forester Premium model in quartz blue in stock with some of the options/accessories we wanted. So, we visited Premiere that Saturday. AJ was busy with another customer, but he greeted us and remembered us ( it's been 3 weeks since our first visit ), and we waited a bit for him to finish up. We were offered coffee/tea/water while we waited by a few staff members. We met Franco who priced out the Forester for us with the additional options/accessories we wanted. The price was fair and, given AJ's knowledge and helpfulness during the test drive on the previous visit, we bought. We took delivery a few days later. We met AJ to start the process. Kevin handled the financials. And finally, Eric, the Subaru product specialist. He gave us a tour of the Forester we bought. He went through all of the controls and features, the buttons and knobs. AJ impressed us during the test drive with his detailed knowledge of the Forester, but Eric was a human version of the owner's manual, in a nice and friendly way. It was an unexpected but nice service to be shown in detail how to use your new car beyond the radio. Overall, it was a great experience working with the sales team at Premiere. We didn't get a chance to visit them we we bought our 2001 Outback fifteen years ago. We're happy we did this time. Other notes: Premiere offered various dealer services such as fabric protection, extended warranties, and the like, but there wasn't pressure to purchase them. They offered. We declined. That made it a more pleasant purchase and another reason to recommend Premiere.
After 14 years driving our 2003 Subaru Forester, we had to admit it was time to purchase a new car. However, we weren't ready to trade in our old green Subaru. Having had great experiences over the years at Premier with service on our original Subaru, we didn't hesitate to return to purchase another vehicle. We totally enjoyed working with salesman Bob Talbot. He was extremely knowledgeable, friendly, and helpful. Sherry Antoni had us laughing as we worked out the financing details, and Sales Manager Jeff Irzyk was also helpful in sealing the deal. It's only been a couple of days with the new Forester, but we love it already and plan to drive it--and bring it to Premier for service for at least 14 years! We would highly recommend Premier to anyone looking for an excellent experience (in fact, I did recommend them; I dropped Bob's card with the bank teller today).
First off, I kid you not: Michael Colagiovanni is perhaps the swiftest "replier" to emails I've encountered anywhere, for a General Manager (and some of my clergy administrators and other corporate America "big-shots" should learn from him). Michael CONSISTENTLY replies to emails within 24 hours - just remarkable. Second, Michael's staff is as warm as he is - they all brighten the room with their smiles. Third, in speed, efficiency, accommodation and expertise, these folks do very well. This is my second purchase here and so long as I remain in town, I'll be back. Finally, our final point sales person, Carlos Batista (starting with Carmine Valentino via email) moved the process along seamlessly and swiftly, offering us all the information we needed to make the best decision we could with our budget. My last comment is about the facilities (inclusive of the service and waiting areas): these wonderful employees need an updated/upgraded facility that matches their output and personalities of brilliance. I've been to other Subaru facilities, and it is clear that this one needs some attention. I'm hoping it happens soon. But the service, attention, welcome, and pricing all easily make a customer overlook all of that; to make the adjustment in infrastructure would make Premier Subaru of Watertown the best in my book in all areas.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.