Charles was awesome. Had me out of there with a rental in less than 15 minutes and provided great insight into what is required for the service of my Subaru WRX.
Adrian Fields was very polite and smiles at me when I drove to the servicing center at 8am. He asked me how my day will be (busy or not so busy?), took my details, told me what needs to be done to my car. Within an hour, he called and said my car is ready. I collected my car 8 hours later and he still remembered my name even though he wasn't the one who returned my car back to me. He is very attentive to his customers. Wished me well and asked me to go back again for future servicing, which I definitely will.
I have been servicing my Subaru Forester XT since I bought it New in Feb 2015 and I am always so impressed with the customer service, the speed at which they service the car and the thoroughness of their inspection.
Well done and thank you Subaru Stevens Creek for taking care of my car.
Great group of guys at the service department, they replaced the radio in our 2016 Subaru Outback, very happy with the new head unit installed(no more lines).
Friendly and courteous service your crew. Hope they keep it that way!
Exceptional experience at Stevens Creek Subaru, CA
by Olga from San Jose, California, Stevens Creek Subaru
November 5, 2018
4.9 (2013 reviews)
Hello,
To start with, I really like the Subaru online appointment scheduling system, especially the possibility to choose a Service Advisor. I specifically wanted to deal with Troy Corriere as I have met him before and really liked the experience. This time was awesome as well!:)
Mr. Corriere was nice, easy and pleasant to talk to from the very first moment. I felt like I met an old friend who is really glad to see me. Mr. Corriere has such a positive attitude and genuine smile, that it makes you feel very welcome. He has gone the extra mile to take care of my car and me. He was very courteous, attentive, understanding and precise about every detail of my visit. He even had left a ‘Thank You’ note with the paperwork at the end of my visit! This was so unexpectedly sweet, that it leaves you speechless!:) I have never seen such a great service before!
I know that the service experience is a work of a team. But in my opinion, Service Advisor plays the most important role - he is the face of the whole Subaru Company before the client. Troy Corriere is the perfect example of an exceptional Subaru Service Advisor. I think he should be mentoring other employees how to give a perfect ‘Subaru time’ to the guest!:) I am sure any client would like to feel like a dearest guest coming to the simple oil change ¿
I just want to sincerely THANK Mr. Troy Corriere for the TRULY EXCEPTIONAL service!
Best,
Olga F., loyal Subaru owner :)
Giovanni really knew the car, it’s capabilities and attributes. A real pleasure to shop with a bright and engaging salesperson. He made car shopping fun.
I was able to get in next day service (awesome) on a 30k mile service on my 2016 Subaru Forester. Tons of available times to choose from, which is rare with other service departments.
Josh was awesome. Went through my service history, explained what needed to be done thoroughly, and was spot on with the wait time estimate. I even asked him "is it REALLY going to be 2 hours? Or is it going to be more like 3?" He said no, his estimates are usually spot on, and what do you know, he was right.
Just 4 stars for the small waiting area, but it can't be helped. There's free wifi, popcorn and coffee, and terrible TMZ on TV to entertain the masses.
We found additional vehicles that are close to your year range.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.4 (1977 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2019 Subaru BRZ Premium Review
Super fun
by Meagan from Lake Stevens, WA
April 14, 2019
5
I love my Subaru BRZ, it's a fun, zippy little car and very attractive looking. Full of up to date technology and easy to customize.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.4 (1977 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Best service ever!
by TonyC2018 from DealerRater.com
December 3, 2018
4.4 (1977 reviews)
Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.
2018 Subaru BRZ Limited Review
Most reliable and fun car I have ever owned.
by Tbrz from California
February 13, 2019
5
These brzs are the Best! Really couldn’t find anything on the market even comparable. Also go for the Ts model definitely worth it great value for the money with all of the extra parts and features! Apple car play is the bees neez btw.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.