Easy of doing business, courtesy and +100 BMW Service Loaners ready when service is scheduled to be picked up or valeted to home or office! Saving time to get the important things don!
One of the best cars I've owned
by Scooter from Dunwoody, GA
December 13, 2018
Great car for anyone who wants dependability, great performance, comfort, necessary amenities and darn good gas mileage. There are only 2 minor features I would change about this car if I could. Great value and I would not hesitate to purchase another one tomorrow!
The car has met my needs and I have been extremely happy with its reliability and performance. Subaru makes great vehicles and I cannot stress how satisfied I have been with everyone in the service department. Great job everyone!
Had limited 2017Crosstrek unfortunately badly rear ended by plumber contractor's van. Survived crash. Eyesight and AWD was great, loved higher clearance and visibility around. It was best choice for the money, tried Honda, Toyota, Mazda counterparts - they are good vehicles but Subaru was better for me.
This is a fantastic, versatile, comfortable daily driver. It’s completely capable on and off the beaten path not to mention the cargo space is laid out perfectly. Most people will say its under powered and I understand however it’s a daily driver and not a race car. It’s 100% perfect for what you’re paying for. Absolutely love this car!
I bought this car after a very snowy winter in the Northeast. It's my first SUV and I am very happy with it. The visibility and clearance is excellent and all wheel drive is a plus. I have to admit that the style was also a major factor as this is a very cool looking car. On the downside, the power is a bit underwhelming. I don't have a problem merging on a highway but the pickup is a little slow.
This dealership is above average. Everyone was so friendly and courteous. They made sure I received all of the options I wanted. I definately recommend this dealership.
Love the styling and all wheel drive
by Jody’s 2014 turtle from Kirkville NY
January 18, 2019
Ever since I laid my eyes on the Crosstrek I have wanted one. They are a practical car with smooth styling. My wife and have taken my Crosstrek camping and on little trips and it always performs awesome.
Excellent service friendly honest with customer waiting room conditions excellent and clean candy machine could use better instructions thought car could be washed but overall experience great
by Great Versatile Small SUv for the city from Chicago, IL
January 22, 2019
I’ve had it almost a month and love it so far. I really enjoy the versatility, but the ride and overall driving experience is really nice. I was impressed with the visibility - one of my biggest concerns about changing from a sedan to SUV. Even my wife loves it, and she hates everything at first.
Had to take my Subaru in for an airbag recall. First time I called to schedule, I was told upfront there were no loaners available in next 2 weeks due to so many responding to recall. So I scheduled out 4 weeks ahead, relating to the woman that due to my unusual work schedule, it would be impossible for me to rely on their shuttle service, which would not be operational when I would be able to pick up my car.
The day before my scheduled appointment, I get a call back from the same woman, who tells me that they can not offer me a loaner afterall but would be happy to schedule the shuttle service with me. I again try to explain to her that my work schedule does not jive with the hours of their shuttle service, and it wasn't an option for me to end up stranded at work without transportation. She either couldn't or wouldn't comprehend what I was telling her. And she gave me another run around about getting a loaner.
I still haven't had my airbag replaced and I'm going to call another dealer tomorrow. I'm willing to schedule around the realistic consideration that Colonial doesn't have enough loaners to offer more than a certain number every day. But they apparently aren't willing to work with me and my pain-in-the-butt schedule. But they sure are willing to send me endless emails and postal mail requests to trade up my vehicle.
13th "Subby" we have owned
by mmorgan103 from Tucson, AZ
December 14, 2018
Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation
I was working with another dealership in addition to Colonial and the other one was far superior in customer service and the whole buying process. I bought a new Forester from the other dealer. Colonial's loss.
I’ve found my forever car.
by Carolyn D. from Chelsea, MA
November 19, 2018
The Subaru Crosstrek is my favorite purchased vehicle of all time. It’s big enough to haul a 5 foot dresser and small enough to park in a tight spot. My next car will definitely be another Crosstrek!!
I had a fantastic experience at CarSense Hatfield. Aaron Ziegler was extremely helpful during the entire process.
This was my first time purchasing a car and I was concerned about the amount of time I’d spend in the dealership purchasing a vehicle as well as someone trying to sell me additional things that I did not want.
I was able to test drive 2017 Hyundai Tucson solo and the car was amazing and exactly what I was looking for. With Aaron’s expert help and the assistance of the entire staff, I spent a little less than 2 hours finalizing everything.
I’ve had the car for almost two months and I have no regrets about my purchase. I highly recommend checking out CarSense Hatfield if you’re in the market for a new vehicle!
An excellent car for the price.
by IowaWildFan18 from Haverhill, IA
January 18, 2019
I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.
My salesman was Mr kyle Manley a young man that knows his job and is very professional.I would recommend him to anybody young or old.I wish him all the best in his career.God bless him.The guys in finance Department are also Professionals.But they made one mistake.And that was,after running my credit with their Bank(Chase) and didn’t like the interest rate that was offered.I should have been informed first before trying another Bank of their choice.I would have preferred PNC Bank instead because I have history with them( Mortage & Car Loan ) and my interest rate would have been far less than what they accepted from Bank of America.I will definitely be refinancing my car loan at a later time.Otherwise than that, I’m very happy with the 2019 Subaru Outback that I purchased.Thanks to the Management and staff at Faulkner Subaru.Happy Holiday guys.Mr Floyd
by mmf2014 from Countryside, IL
January 26, 2019
Good price if you are a negotiator; great winter driving; nice space, roomy; stylish; good safety record; if you drive the original tangerine you'll get lots of questions & compliments
I had the greatest experience at Flaw Auto Mall. Thank you John Jackson for your great professionalism. Thank you for your great help...Greatly appreciated. Flawless Auto is the place to go if you’re looking for new or used vehicle
Cheap interior -felt paper for carpets
by Sueny from Watertown ny
January 20, 2019
No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.
I never imagined having such a good car buying experience but after dealing with Adam and the staff, it was clear why they have been around so long. I got exactly what I wanted and no fuss. This is the real deal dealership.
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