A Dealer Experience that didn't Disappoint!
November 5, 2018
Living and working in the tri-state area, one gets used to being treated like a number, just another customer to deal with. When looking to replace my leased Legacy with another, because the car is just awesome for its value in the market today, I was looking for a better dealer experience than the one I was used to at my Yonkers area dealership. Like yourself reading this, I turned to this site for direction. Read the reviews for Bill Kolb Jr. Subaru, and liked what I saw about the dealership. In reading on, looking for which one of their salaried sales people I would like to work with, I happened upon Howard Bonfield. His reviews were so stellar I had to actually see for myself it was true. I email him directly and within 20 minuets, not only was my email answered, but a followup phone call was received. In a semi-breif conversation about my concerns with the new Legacy, Howard answered all my questions with decisive, informative answers. By the end of the conversation, I was confident that I had made the correct Dealership and Salesperson choice. I also had an appointment to test drive both a 4 cylinder and a 6 cylinder Legacy within 4 days time. Upon arriving, we were greeted warmly by Howard, sat and chatted some more about the differences between the two cars, our lease end time frame, and some life points in general. He took some time to get to know us, as well as our needs. We test drove the cars on a nice loop that gave us a good feel for the cars. With all my fears about the new High Torque CVT transmission quelled, we sat down and he began the process of figuring out what I wanted on my new 3.6R Legacy accessory wise and the all important final cost. This is where it got interesting, Howard did his numbers thing, and handed me a deal that in the end was below what 1 person in my area had paid on the KBB Fair Market Value Guide. And WAY below what most had paid! No haggling, no discussion, just a great price on a great car, DONE! Not to leave Paul Spiegel out, the Finance Person we spoke with, he too was easy going and friendly in his manor. No hard sell for the other programs the dealer offers, and since it was a lease, there was not much to go into about Financing. However, he was pleasurable to deal with. Mind You, all this took place in one night, from 7:30 to past the 9PM closing time, and no one made us feel rushed or that we were putting anyone out in any way. The car was ready for pickup 2 days later. He took in our current Legacy and did all the paperwork on that transaction. All the paperwork for the new vehicle was gone over and explained to us. Then he showed us all the features in the car and how to operate them, he even connected our phones to the Starlink entertainment system, truly a class act and a genuinely nice guy to deal with. There were followup emails and calls from both Howard and the Dealership Management as well, Thanking us for our patronage and giving us links to How-to Videos for our new Legacy. Painless, Friendly, easy transaction that confirmed the decision to go to Bill Kolb Jr. and work with Howard was the right move. In my honest opinion, You can't go wrong with this Dealer, and this team.