Respectful, not pushy, knew their stuff.
December 3, 2018
We weren't planning on buying anything yet and were just looking. Everyone was friendly and helpful without being pushy and/or just looking to make a sale. Bill K. worked with us, asked questions, really listened to what we had to say and respected our opinions - meaning he didn't try to change our mind about what we liked or wanted in a car. He also understood that I was still hesitant to give up my 15-yr-old 2002 Outback. It was in good shape but due to age would eventually start needing expensive repairs, which is why we were starting to look around. He was very knowledgeable and found us a car similar to what I had. On one question we had he got someone else more knowledgeable about it to speak with us. We did a test drive - sweet ride. We asked for time to talk and think some more. He left us alone. When we came back in to talk, he made us an offer we couldn't refuse. Finance also found us a warranty we couldn't refuse. Bill has checked in with us a few times to see if we had any questions and how we liked the car. We couldn't figure out how to set the clock - the manual wasn't helpful on that - and we brought it in. Bill was with another client but had Guy come out to the car and set it up for me. Guy was a sweetheart and patiently went through everything on the dash with me and set things up the way I wanted them. LOVE the car!! I've had it two weeks and already took it to Maine and back. Very sweet ride - like floating. Bill is a great guy and we highly recommend him and the dealership. It was a refreshing change from past dealership experiences where they only cared about selling a car no matter what or how, and getting as much money as they could out of us. Thank you Bertera Subaru of Hartford! :)