Exceptional Service - start to finish!
November 5, 2018
My experience purchasing a vehicle from Nate Wade Subaru was exceptional from start to finish! My initial contact was through an online inquiry and request for an ePrice - I was connected with Josh Kelly. Initially I was just testing the water as to my options to upgrade from my 2013 Subaru Legacy to a 2016 Legacy with EyeSight and other new safety features. I had my heart set on a specific color and was flexible with the options, to a point. A couple trips (225 miles each way) to Nate Wade Subaru to check out inventory and test drive a few cars - helped set me on the track to purchase. The only difficulty was when I decided on options I wanted and found that there were two cars on the lot appointed as I wanted - but neither in my preferred color. Josh searched other dealers and found there was actually one a short (40 minutes) away which was exactly what I wanted. It was a Saturday - a busy one at Nate Wade, Josh had several customers simultaneously and I never felt that I was anything but his top priority. He took the time to try to contact the other dealership to see if they would do a dealer trade for the car but the other dealership said they were shorthanded and didn't have time. This didn't stop Josh from trying other routes to see if the car was actually available and could be obtained for me. He said if it was he would drive there and get the car for me. Needless to say, the day ended without word from the other dealer so I went home. By the end of the day Sunday, I felt I'd adequately explored my options - between getting the car from the other dealer or selecting one on the lot which had the options but not the exterior/interior color I preferred. I was back on the road to Nate Wade Subaru on Monday morning. I met with Josh briefly to look over the printouts for the different cars, then went to look at the vehicles they had on the lot. Josh went to work to see if they could get the car from the other dealer. Ultimately this dealership agreed, but had changed the price on the car - so I declined. (Sorry to put you through all the Josh!) Instead I purchased the one at Nate Wade even if it wasn't the color I'd originally hoped to find. It is a lovely car (same exterior color as my 2013) and has some really awesome features! Once I'd finally made up my mind, Josh handed me over to Nick Poulos to finalize the paperwork. Nick is quite a character! It was a pleasure getting to know him a little while he walked me through the sea of paperwork. It truly felt like talking with an old friend in the short time in his office. He definitely added a nice personal touch to the process. Thanks so much Nick for the special care and everything! I really enjoyed driving home (3+ hours on the freeway). It was a stormy day and my new Legacy handled the slushy/snowy road with nimble road-hugging reliability that I expect, know and love! Subaru's are the best and Nate Wade Subaru and their staff are top notch! Thank you all!