April, the Internet Sales Rep. Won Us Over!!
November 6, 2018
We are a three-time Subaru owner and we were coming off our lease. We live in Norwalk and all of our dealings have been through our local dealer here. We decided to cross-reference pricing with Colonial under an assumed name with NO INTENTION of ever making a transaction with them. BOY was I wrong! To my surprise, the pricing April provided me was incredibly competitive to a point, where I had to ask if there was 'a catch'. There wasn't! The dealership I normally deal with simply couldn't match the deal and what do you know.... I became a new Colonial Family Member today! April was attentive, honest and forthcoming with all aspects of the negotiation process. This is exactly what I was looking for. In comparison to the dealership we normally use, we found Colonial to be expansive, extremely clean & modern. The process in which you purchase/lease a car is far easier than prior experiences elsewhere, as it's streamlined and efficient. We were in and out very quickly with respects to paperwork. The vehicle was delivered as promised, at the incredible low price offered and in flawless condition, unlike my last two Subarus I took delivery at my other dealership that I found light scratches or had mechanical issues (on brand new cars, mind you) This place is TOP NOTCH and if you want a no-bull, straight shooter salesperson - April Zanotti is the individual for you. Rest assured. Oh, and by the way... Last Friday when I called my regular salesperson at my local dealer and asked if I can come down that Saturday to get my car appraised, I was told "come in Monday, I'm busy." Well, that evening I was online emailing April back and forth at 9:30PM ... yes, 9:30PM ....... talk about SERVICE! ONE more reason why April won me over and my FORMER dealership lost me as a customer. LOVE YOU, APRIL!!