New and Used 2021 Toyota 4Runner for Sale in Charlotte, NC

My wife and I were traveling from Texas. I had just bought a new Tundra and during our trip the maintenance required light came on. We stopped by Scott Clark Toyota to check it out. I was amazed by their customer service, timing and the work they did. They were fantastic. I thanked the service manager, but I want to tell the ownership that they should be proud of their team. I wish the Toyota company would send their team to that facility to follow their service standards. Thanks Scott Clark Toyota.

My Camry was showing a low tire pressure light so I pulled in on a Saturday morning to have it checked out. Pete Acree greeted me and I explained the I was just needing to have the pressure of my tires looked at since my light had come on the day before. He later came to explain that I recently inadvertently removed a nail from the streets of Charlotte that implanted itself into my tire. Since it was out of the area that could be patched he quickly explained my options and strategies depending upon how much I wanted to spend and the pros and cons of each option. After considering my options I choose to go with the replacement of all four of my tires and taking advantage of the special that they were offering. I was out in time to get to work. Pete Acree even made sure my new tires were aligned and my car was washed. Thanks.

This was my first experience with Scott Clark Toyota in Matthews, NC. I was looking for a Toyota SUV and I did my homework on looking at reviews of some of the Toyota dealerships in my area. One of the websites that I looked at the reviews about the salesman was DealerRater.com, this website shows the salesmen's rate at the dealerships. This website is what made our decision to go to Scott Clark Toyota in Matthews, NC. There were other dealership closer, but this is was the only one that got back to me so quickly and had the best reviews. And we live about an hour away from this dealership. I emailed one of the top salesmen (Paul Moore) on the dealer rate website and told him what I was looking for and he emailed me right back. We set up an appointment on Monday, December 26th, 2016 to look and test drive a 2017 Highlander and a 4 Runner. When we got to the dealership Paul was busy with another customer at the time, which was fine, you have to take care of your customers, so he set us up with one of his sales consultants Marcos Velasquez. He took us on the test drive and told us all the details about both vehicles. We understand Marcos was a mechanic at the dealership for a while and he became a salesman. My first thoughts are ???who better to explain and answers questions about the vehicle then a mechanic.??? He was very polite, professional and very knowledgeable about the vehicle. He was not pushy, and he answer all my questions. While we were working with him, Paul had a chance to come by and talked to us and to make sure Marcos was taking care of us. We told Paul that he was great. Then we had a chance to meet with Travis Wilson, because the vehicle (2017 Highlander Limited) we wanted they did not have one yet. So, Travis and Marcos worked together to find the vehicle we wanted and they had to order one, which was fine with us. We wanted Blizzard Pearl and we were trying to decide on the interior ??? it was between the Almond vs. the new Saddle. They found one with the new Saddle interior and called us on Thursday, December 29th to come and to take look at it to see if we like it, if not they would order us something else. We ended up purchasing the 2017 Highlander Limited on that Friday, December 30th ??? Blizzard Pearl with the Saddle interior. It is beautiful and the vehicle has everything we wanted on it. They found exactly what we wanted and they were even willing to order another one if we didn???t like it. All three of them Marcos, Travis and Paul went above and beyond to get what we wanted. Then the Finance Manager Jose Batista was great and answers all of our questions about the finance paperwork. Unbelievable???.they all gave us complete peace of mind. Everyone at the dealership was very professorial and very helpful. I would recommend this dealership and these salesmen to help you to find your next car, suv or truck. In my book this is an Excellent & Top Notch Dealership! Go see this Excellent Team Marcos Velasquez, Travis Wilson and Paul Moore. Tell them that Johnny and Malissa Ray sent you!!! They are AWSOME!!!

saw online vehicle that I wanted to consider purchase...drove to Charlotte after contact with Clark Honda...got to Clark Honda to look at vehicle and discovered that it had just been relocated to Clark Toyota...had to turn around and go to Clark Toyota in heavy traffic...once at Clark Toyota the vehicle was located...I drove it and made a deal to purchase...after purchase I learned that the vehicle with less than 150 miles only had one set of keys and it would be approximately 150.00 to get spare set...was not happy with that discovery after I had purchased the truck...salesman did offer to try and work something out...we will see if this gets satisfactorily resolved. I just received a call from my salesman Paul Moore of Clark Toyota and he told me that Clark Honda had found extra set of keys for my truck and would ship them today! Paul Moore and Clark Toyota/Honda came through as they promised! Thanks, great customer service! I purchased (cash sale) this vehicle on December 1, 2017 and received the usual customary temporary paper tag...expiration date December 31, 2017...as of today's date I have not received permanent tag or title...I called DMV today and was told the VIN number of my truck was not registered and was told to call dealership... I called dealership today and they are working on an answer and I hope it proves to be an easy resolve...I am very concerned that my paid for vehicle has not been registered with DMV after almost 30 days and that my tag is expiring over the weekend and thus I either have to park it or risk a citation...I paid a documentation fee to the dealership in the amount of I believe 599.00 to handle administration of vehicle registration...not sure what is going on but it is certainly irresponsible for Scott Toyota to put a customer in this situation particularly when the dealership charges a fee to perform this service...

Just purchased my new 2017 RAV4 in February and was exceptionally pleased with the whole experience - imagine that!! I did my research and had all my questions ready and folks, let me tell you, Mike Miller knows his product line. Mike is very personable, professional and (just one more "imagine that") seems to genuinely love his job! I can't tell you how patient he was (big financial decisions are sometimes hard for me ). There was no pressure whatsoever with my purchase - just a great product offered at a great price. When you go in I highly suggest you ask for Mike - but you'll probably know him when you walk in - he's the one with the big smile.

After a visit an several phone calls (Due to we live about 1 1/2 hrs away) with Michael Black, Mr. Black made us the deal that fit our budget and was so pleasant to deal with! He is great! Very professional but also down to earth and tries everything in his power to help make you a deal that you can appreciate as well as treat you with respect! Then we had the pleasure of doing our paper work with Chad Fickert. also a pleasure. Even though your about to sign your life away basically, Chad makes the experience comfortable and is a hoot to talk with. This was a purchase of a 2016 4Runner Limited for my daughter. She absolutely loves it! Thanks again guys for your help in making my daughter happy! I will send my friends and family to deal with this dealership and Mr. Black and Mr. Fickert. Also had some interaction with George Hatzel which also is a pleasant guy to deal with.

Paul is one of the most straight forward and transparent guys in the business. We purchased two Toyotas with him. The first was a Camry on the lot. What we appreciated was his willingness to accommodate, answer everything, and honesty to simply say he didn't know. The second was a chore. We had a specific, not so easy to come by vehicle in mind (Tacoma TRD Pro with specific options - these are still highly controlled out of Japan as of 2018). Paul found it and communicated every step of the way meeting every ask. I will be back specifically just to work with Paul Moore only. We really appreciated the time and care Scott Clark did with the after sales and financing portion. What Paul didn't know, their vehicle instructors after certainly made up for. Financing was also wonderful. We wanted to be fully covered and warranted, including Gap. They walked us through everything and even made us feel at home with personal conversations. We worked with O and Michael. Top notch. While we won't be needing to buy again for awhile, it was truly a memorable experience for the next time.

I have a 2010 Camry - bought this car on July 31 2009 - it has been serviced By Scott Clark Toyota only - Archie Newton and Billy Carroll when Arch is NOT available - they are great at getting things done the first time - I continue to have all my Toyotas @ Scott Clark - I believe they take Great Care of my cars - the 2010 Camry now has 282,704 and driven by my Granddaughter - it drives like new due to the work of Scott Clark mechanics and of Course Archie/Billy !!

5-Stars and then some!!! The folks at North Charlotte Toyota are 1st Class for sure. I was on a mission for the best deal on a new 4Runner and visited a couple of dealerships. But after being greeted by Cameron the Product Specialist, I knew this was the best spot. He showed me a few vehicles and there was zero pressure. Just product knowledge! Great Job Cameron! Then I was introduced to the Sales Specialist, Jay Myers and he helped me structure a deal on the vehicle I wanted within realistic terms. I wanted the vehicle but wanted to take a night to discuss with my fiancee and to my surprise. Zero pressure! (Unlike others) Next day, I got a follow-up call from the General Sales Manager, Nate Richards. We hit it off because of course he wanted to earn my business but was professional and once again no pressure. We negotiated a few minor items and I felt like it was a Win-Win for all. I returned to the dealership and Chris Wickson greeted me and showed me the service department. And then finalized my paperwork with Corinna Arment. She even did a final walk around on my new 4Runner. Installed my upgraded all-weather mats and paired my phone. WOW, just wow!!!! These folks are the real deal. Save yourself some time and just start with them first. They Get It!!! Car buying the way it should be. Great Job North Charlotte Toyota. I will be back and 100% will recommend you all to anyone looking for a new Toyota!!!

I went to this dealership to lease my very first car - a 2016 Corolla - this past week. My mother & sister cosigned on a Rav4 earlier this summer, so I was already familiar with the process. Like other reviewers said, the employees work as a team and do a very good job of making sure that you get what you want and that you understand everything. They are extremely friendly, helpful and thoughtful. During this visit I knew I wanted to work with Matt Arenas (and would have left if he wasn't there), because he worked with my family members and is now like a family member to us...always there with a smile and a hug. Since he got promoted recently, I had my test drive with Tierra, who was very helpful and kind. As I said, this is my first car and I was very nervous about the test drive, but we talked and had a good laugh about it and before I knew it, it was over. I really appreciated that she wasn't pushy about what car I was interested in, but explained the differences between the 2016 and 2017 models and listened to what I wanted (the same way Matt was when I met him back in June). After going over the numbers with Matt (who took the time to explain the benefits of leasing and worked out an affordable deal), I met Janelle Harris. She was extremely thorough and patient with me & my insurance agent (I had to sign up for the first time and had questions for him and he was a little slow with the paperwork). Once everything was settled, she was very kind to walk me out to the car and help me set up my bluetooth and made sure I didn't have any other questions before I left. Everyone at this dealership is so easy to talk to and you feel like you're hanging out with friends and family instead of doing business, but at the same time they have an air of professionalism about them. I always thought that getting a car would be stressful and I'd have to watch out for any tricks or schemes, but they are very transparent about everything. I will definitely recommend them to anyone I know that's looking for a new car.

This was one of the best transactions I've experienced in years. Janelle was very professional as she led me through a mountain of paperwork. Initially, I was looking for a Used Camry, however, I landed the "car of my dreams", a brand new 2017 RAV4. Thanks Team (Janelle & Joshua) Beverly Dorn-Steele

Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville

This is my 3rd new car purchase at this dealership. I found David Watts to be very professional and pleasant during the finalization of the sale. We shared a few laughs about ALL of the papers that had to be signed which made it less frustrating. He's got a great personality! I also want to give a "high five" to Jaime Bowles, Michael Brown and Walter Hoover on getting us a great deal. I did find a small mistake on the paperwork but it was corrected very quickly. (we're all human) - We've looked around at other dealerships but they don't care to take the extra steps in meeting the concerns of the customer. This will probably be my last purchase because I'm not getting any younger. LOL.. but should I have a need to buy, I will definitely go back to Toyota of North Charlotte!!

We were in the market to purchase new Rav4 SE and had been searching online, but wanted to see colors and options in person. Toyota of North Charlotte had more cars to look at which gave us more colors and options to view than any other dealership we had previously considered. They happily located the vehicles we were interested in on their huge lot and pulled them out for us to take a closer look. Even though the one we chose had an internet price, Randy gladly took our offer to be reviewed by the manager and they accepted it! We were there on a Saturday evening so there wasn't a way for us to contact our bank to provide our own financing, but Kim was able to do the paperwork for us so we could bring a check from our bank on Monday and take the car home that night. When we came back with the check, Cathy quickly finished up the necessary paperwork, picked up our floor/cargo mats from parts department, INSTALLED them in our car (could have just handed them to us!), gave us a fuel ticket to fill-up, and sent us over to service for a complimentary car wash! Way above & beyond what was expected! Overall a great experience!

5 stars to Michael Brown!!! Michael is one of the best professional sales people I have worked with in a very long time. He really is a "people person". As I mentioned, I was not going to buy a car the day I drove to the dealership but...... after speaking with Michael Brown, who is very professional, courteous and most important a no high pressure sales person,I walked away with a new Toyota Camry SE. that day. Michael was very knowledgeable, patient with me, and no high pressure to buy. He never made me feel as though I HAD to buy a car that day. Michael is exceptional and was a dream to work with . 5 stars to John Montera!!!The young man who greeted us when we parked our car and then walked with us all over the lot trying to find me exactly what I was looking for. John was extremely professional and patient and he answered all my questions and he spent almost 2 hours with me walking the lot and finding the car I wanted. I was able to take the car out for a test drive and remember, I was only looking.I told myself I was not buying a car that day!!! There was absolutely no pressure from John to buy that day. Very people oriented! 5 stars to Janelle Harris who took care of the paper work and was a pleasure to work with, she knows her job and is very detail oriented, a true professional . Janelle's attitude is pleasant and caring and she shows it. She was very patient and explained all the paper work I had to sign and also took her time to load my Bluetooth, showed me how to set my radio and also showed me several other things I needed to know about my new car. She really knows her job and does it well. I would certainly recommend Toyota of North Charlotte to my friends and family. I am 100% satisfied with the exceptional service from the team, from the beginning to end. Thank you Michael, John and Janelle!!! Macky Whalen

We purchased a 2017 Toyota Tacoma 9/10/16. I was a little skeptical at first with so many people doing different jobs. We started out with Marcus, who took us on a test drive and explained the difference in the Tacoma packages then once we decided on the one we wanted he turned us over to Nicolette Glaspey which is when the negotiating began. She was determined to make us happy and get us the deal we wanted, once we agreed on that we went to the finance department with David Watts who made the final process very quick and in order. We were very pleased with our experience at Toyota of North Charlotte.

Thank you for my new 2016 Toyota Prius Four Touring Hatchback. I got an awesome deal from David Watts (Finance Team) and Darryl Nesbitt (Sales Specialist) on this sweet new ride. It's like a space ship with all these bells & whistles! Thank you Gregg Gatewood (Salesman) for explaining many of the features that were new to me! Thank you Ty Cook (Service Dept) for all your help! The service department at Toyota of North Charlotte is great! I have gone to them for many years for regular service on my prior car (2003 Corolla) and look forward to continued service with the new Prius. Thank you Connor McCullough for your help these past years keeping my Corolla running smoothly!

I have been going to Toyota of North Charlotte since the were Toyota of Lake Norman. Customer service is great all around (I.e. Sales/financial/service/body shop departments). They always do their best to serve me and my family. I look forward to all future business at this dealership. Now, if I could just get in the 40k TACOMA at the right monthly payments, I'd be all set; but seriously, if you are looking for a lifetime car dealership to be with, go to Toyota of North Charlotte. They will hook you up. -Graham Toyota for life!

I was shopping using the internet looking for a 2010 Tacoma Sport. My wife's friend has a Tacoma and my wife has been wanting 1 for a long time! First, the color had to be Gray as well. Thus, I discovered Toyota of Gastonia by clicking on a ad that was displayed by one of those sites like cars.com or Carfax. When I read the ad I went to the dealerships website. This Tacoma met all of our criteria to seriously consider or purchase. I clicked and sent a email inquiring about the truck. I received a prompt response from Dan, their internet contact sales person. Now this began on Wednesday morning, April 19,2017. I ask Dan all the questions I had about the Tacoma, which were a few because there was only 2 outside photos due to it just being put on their lot. It had not been detailed yet it was so recent. Dan answered every question truthfully and told me everything even though it might mean I could say, oh well and pass on it. The only thing wrong were some small scratches that I would expect to see on a 2010 truck. Besides, now I don't have to worry about scratching it because I use a truck to haul things in. Then it was down to price, price, price! I think we had about 37 emails back and forth before it was quitting time. Dan faxed some info to my personal financial lender and I told Dan I was planning to drive up Thursday and test drive the Tacoma. Unfortunately I was unable to go, due to a unforeseen situation. But we did hammer out the financials and had a tentative agreement on price if I decided to purchase it. Dan was a fantastic person to work with. No pressure on anything during the process. Plus he went above and beyond in working with my lender, in showing the value of this particular truck. The new plan set was that my wife and I would drive up first thing Friday morning. I live in SC, 2 hrs away from the dealership. I told Dan to expect us around 10:30. Dan said that Rick would be the sales person who would be taking care of us upon our arrival. We arrived around 10:15, and were greeted by Rick. After introductions Rick took us outside to show the truck. Just walking up to it I was smiling and already loving it so far. Rick did a walk around showing me every scratch (really just a couple surface ones) or nick on the bumper. Dan had done a very good job describing the truck and any thing that one might consider a flaw on it. The interior looked just about in new condition. The detail person(s) did an outstanding job on the exterior and interior. And pardon the pun, but they paid attention to every detail on it! Then I got to give it a good test drive. On the interstate, through town, and some curvy roads. When we came back to the dealership Rick asked what did I think. I just smiled and said we want it and lets go do the paperwork. Rick took us inside and began the process of purchasing the Tacoma. Rick put us at ease with his calm manner and made us feel like we were old friends. Rick went over all the particulars regarding the purchase, explaining in detail what the paper work presented meant. After everything was finished that Rick had to do, he ran the paperwork to the dealerships financial personnel. Then we were escorted to that office and did the official signing of all pertinent documents. Then the truck officially became my responsibility as the new owner. Then, a problem of my own doing. I didn't bring my tag to transfer. Rick came and saved the day. Rick was able to furnish a tag to get me home on with just my word to bring it back the following Monday. I was driving back home by 1 o'clock. Dan and Rick, due to their professionalism, honesty, demeanor, and go the extra mile and always doing the right thing for me has gained Toyota of Gastonia, a customer for life. That you can count on! We've told all our friends how well we were treated by everyone and one is even going to contact the dealership for a future purchase, I can only speak for myself, but I was totally impressed with the whole process!

Quick, efficient, and affordable oil change, replace cabin air filter, and replace wipers. Tasty ccomplimentary coffee beverages and popcorn. Clean, comfortable waiting area. Friendly and helpful staff.