New and Used 2021 Toyota 4Runner for Sale in Columbus, OH

The dealership was professional and courteous at every step of the process. I just moved to Columbus area from out of state was very pleased with the service I received. The shuttle service is a great perk — dropped me off at work and picked me up again when my workday was over.

The service is quite pricey compared to other shops. The customer should be asked whether conventional oil or synthetic should be used. It will save some money for the cost conscious customers. The overall experience was excellent. Great coffee, water fountain, TV and free WiFi. Polite service within reasonable time. Would recommend despite the price.

We stopped in to test drive a Toyota Sienna to see if we would like one. The salesman Matt greeted us and was very friendly. He went over everything on the van and explained things to us on the test drive. He was great from beginning to the end. The only reason we didn't buy that day was the van didn't quite have all the options we were looking for. They were also willing to give us the price we needed for our trade. Real sorry it didn't work out. These guys were great!

I have purchased 3 new cars from Toyota Direct and since I'm still driving my last car, a 2003 Toyota Sienna I decided it's time to get a new car. I decided to check out the used car department and they have tons of inventory and I wanted something fairly new. John Ross was the sales representative and he was really great, seemed to know just what I was looking for. He was knowledgable, friendly and was able to assist me without being pushy, I love my new car and I would recommend John to anyone that asked.

Traded in my vehicle with them a few weeks back and as soon as I walked in they made me feel so welcomed, asked several times if we needed anything, drink, snacks, etc. David was who I worked with and it was the best car buying experience I've ever had highly recommended Toyota direct

The service was great!!!! From the moment I sent out that I was interested in one of the vehicles, I got a prompt response. Plus, the dealer made sure I was available and double checked when I would be arriving.

I bought a used car from this dealer. They have a nice selection most of the time. Finding a certified pre-owned car is sometimes hard because there are not many of them. Overall, Toyota Direct was a good place to purchase my car.

They are fabulous! Quick, done right first time, cheerful, shop is clean and comfortable.

To start, I am Toyota loyalist. I have had a 2003 Corolla since 2006, and it' s been my first and only car. I found a deal on a 2016 Corolla at Byers via CarGurus, and I was excited to learn more. I immediately called the sales line, and was put through to sales representative Kyle Foos. Kyle proceeded to explain how the financing with my credit union would apply to this vehicle, all while not pressuring me to go with dealer financing instead. As the financing approval process was happening, Kyle was texting me to insure every step was being taken to get my CU app approved. We then set up a time to come in, and when we arrived to look at the car, the car was being washed, detailed and inspected. When it was ready, Kyle was very patient to take us on a test drive. The car was in great shape mechanically, and the interior, overall, was in decent shape. Upon our return to the dealership, we (my significant other and I) took a good look at the exterior. When we got to REALLY looking at it, the paint and body condition were a little worn for only two years of driving. However, that is part of why the deal was so great. Still liking the car overall, I asked to look at ALL other similar options. Kyle was SO understanding to my reasons for keeping my options open. That said, the other cars just didn't quite match up to that oh so "sporty" red like the first one. While looking at another option, I said "Yeah, the only real bummer is the paint on the first one, otherwise, I'm all for it." Kyle could tell that bothered us. He actually then started telling us that a paint/dent repair company is in typically on Thursdays to do touch ups and repair work. Seeing that this would be the right thing to do, Kyle took a suggestion to his sales manager, and came back with great news. They are doing my touch paint job for FREE. Truly a great customer service move- he wasn't pressuring me to "just take the car," and deal with something that made me unhappy, and he didn't want me to walk away from a great deal overall, not mention a sale too! I will certainly keep this experience in mind when I am car shopping in another 15+ years (I mean, it's a Toyota, haha)! Seriously, though, I will be a returning customer for my next car buying experience, and will recommend this dealer to anyone looking for great service AND a good deal, not one or the other. Word of advice before anyone wastes their time before Byers: DON'T GO TO RICART AUTOMOTIVE IN COLUMBUS OHIO. So happy that a bad experience there, led to a great one at Byers. Thanks, and happy driving!!!

I had inquired about the price on a new 2018 Toyota RAV4 with rebate on-line. A salesperson responded within a resonable amount of time. He suggested I come in for a test drive. This was during the Thanksgiving week and I didn???t get in there so I received another email invitation. I didn???t call for an appointment as they wanted but simply stopped by when I had a free afternoon. Well I was greeted outside of the bldg and asked for the salesman that emailed me. He was occupied with a customer but Jeff Hoppes continued assisting me with answers to all of my questions. He went above and beyond my comprehension of my own questioning and left me knowing that this was definitely the automobile that I wanted to purchase. Thanks to Jeff I received my new Rav4 the same day. Dave Howard worked me us on all the legal paperwork and it went smoother than most other situations I???ve experienced in the past. Great new car purchase experience.

I recently tried to lease a 2018 Tacoma at the end of July 2018. The vehicle had a somewhat rare color/trim combination but Byers had it in stock. While the dealer was processing my paperwork for the deal, someone else came into the dealership and bought my truck. They apologized and then the next day they found another one that they were able to pull from another Toyota dealership using a dealer trade. I placed a deposit on the 2nd truck in order to hold it and then was able to pick it up a few days later. Byers Toyota is about 2 hours from my home but they were able to sell me the truck I wanted at the price I wanted to pay. Brian Dooley works in finance and knows his craft very well. He was very easy to communicate with and clearly understood vehicle leasing. Many dealerships act confused when you try to talk to them about leasing. The typical response from most dealers is "What kind of monthly payment are you looking for?" I hate that question! If you know anything about leasing, the monthly payment works itself out. What I am looking for in a lease is the biggest possible dealer discount on the sales price and making sure that they give me the best interest rates with a FICO score above 800. Taylor Young is part of the sales team and he was helpful and was always very quick to respond to my calls, voicemails, text messages and email messages.

This was my first 5,000 mile service for my 2018 Highlander. Made the appointment online and was in and out in 30 minutes. All the staff was very friendly. I will definitely be back!

I had been looking for a used Highlander for about two months. Trent stayed in touch with me to let me know when they received a vehicle that I might be interested in. He was always very friendly, not pushy and was honest and professional from the start. Luckily, he contacted me last week to let me know they had received a Highlander that was in very good condition. Since they just received the vehicle, the dealership was not willing to go down on price quite as much as I'd like (out of Trent's control), but we still agreed on an overall fair price -- without a lot of haggling/stress to me. I was very thankful for that. The financing employee that I dealt with (Steve, I believe) was also very helpful and friendly. My only disappointment and why I rated a 4-star instead of 5-star for the dealership is that I realized the day after I purchased it that the rear wiper blade doesn't work. I was hoping they'd catch it on the inspection but mistakes do happen. I'm not sure what it will cost to fix it. I would rate Trent though a 5-star PLUS and would not hesitate to recommend others to have Trent help them find a used car! UPDATE: I changed the overall dealer rating to a 5-star as they worked with me to get the needed repair/service done at no charge! Thanks to Nick in Service.