Best car buying experience in 50 years
December 3, 2018
I had been thinking about replacing my 2008 Honda Accord for several months. I sat in new Honda CRV a few months ago in a nearby showroom - not one salesperson bothered to speak to me. I looked at Hyundai's at a dealership & wandered around the front of the lot waiting for a friend to drop off a car for service - again no one spoke to me. Last Friday, on the spur of the moment my daughter and I drove into Greentree Toyota. Marcus Anderson met us as we walked to the door of the showroom. I told him I was looking, maybe planning to buy in the next few months, and what I was interested in, and what I did not want. He listened and was easy to talk to. He showed me exactly what met my needs - A 2018 RAV4. I sat in it while he explained options. I told him what I liked, what upgrades I wanted and he never pressured me to buy more than what I wanted, although he did tell me what other options I could get. There was absolutely no feeling of pressure, or push to look at more that what I wanted - I've walked away from salesmen like that in the past. After a quick test drive, I loved the ease of the drive as well as the ease of getting in and out of the car. (Bucket seats aren't easy when you are older!) My choices were now down to a RAV4 or a Honda CRV and told him so. He had a used CRV on the lot with low mileage and showed me that. When I sat in the Honda after just driving the RAV4 I knew immediately the Toyota I had just driven had better front & back vision for my needs and felt more comfortable even though it would have been cheaper and had some upgrades, so I declined an offered test drive. We then started talking prices and financing. Between Marcus finding a car in a color I liked, with the options I wanted and Jose Cordero getting me excellent financing (better than my bank and credit union) I drove home that night with a car I love. Both Marcus and Jose listened, made suggestions, but never pushed me to buy more options than I wanted. They were both professional, personable and a pleasure to deal with.