After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
by thankful out of state father from Queensbury, New York
April 23, 2018
My daughter had an issue with a Toyota Camry she purchased, right after she bought the car. The problem was resolved by the owner. He replied to e-mails and text messages promptly, and provided a minor repair free of charge at his facility to address the issue.
My experience at Universal auto sales was an amazing experience. Sam was professional and understanding to my immediate car needs. The prices are very reasonable with a nice selection of cars. The progress was quick and stress free. I would definitely recommend this place for others as well as return for future needs.
The selection of used vehicles at Alpha Motorsports is top notch. I recently purchased my 2014 Lexus IS350 at a very nice price and was given a fair and generous price for my trade-in by manager Shak. Jason my sales person and Shawn my finance advisor, were both very helpful in this car buying process and the deal was completed in a couple hours...thanks guys, looking forward to doing any future business with Alpha Motorsports.
They were emailed me back and I talked to them on phone they were very nice and was very helpful with trying to help me find what I was looking for.we went to there auto center but did not pay a vehicle.
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
Great job! Awesome trucks at great prices. Stopped in to see a Ram 1500. Very nice truck and good price. They let me test drive it and take it to get check over by a shop. IF you are going to buy a used car you have to get it looked over! (A few dealers i stopped said they couldn't let their trucks go get looked at) No issue with Imperial. Came back with a few things needed(expected for a used car) The finance manager came in looked over the report and worked out a great deal. Must say very nice guys , and very down to earth and fair.
Not my 1st time buying a used car , but this will not be my last buy from Imperial Auto!!! Thank you Mr. Williams, Sean and Marino Awesome Crew!
I just bought a Truck form Bill and John. I must say with no doubt the best car buying experience I have ever had. Diesel trucks are expensive and I got a low mileage truck for what others were asking with a lot more miles. They had many other clean sharp trucks on the lot. I had to drive a ways and the Truck was very clean and beyond my expectations and well worth the drive. My daughter whom went with me was impressed also and my wife loves it. After the test drive I was in and out the door in less than a half hour.
Both Bill and John are down to earth people and it was a pleasure talking to them. I wish them both the best.
They had great communication our phone call and emails were answered promptly we didn't have to wait days for our email to be responded to, all our questions were answered before we went there, once we got there staff was very friendly and honest. We bought exactly what we went there for, I would recommend.
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