We are delighted with our experience with both leasing our vehicle (2016 Ford Escape - 4WD, 2LT engine...awesome car) and having it serviced. Tamiami Ford is staffed with professionals who understand quality customer service.
I have had a Toyota for over 35 years so I have been to many dealerships. Toyota dealerships run from excellent to well meaning but incompetent to absolutely reprehensible. When they are good, they are very,very good and when they are bad they are horrid. This was my first experience with Germain and I'm very,very pleased in every way. From the moment I arrived I was treated as a valued customer. Peggy M. obviously knows how to keep customers happy. She listened to all that I needed done now that my Tundra has 100,000 plus miles and got things in motion very efficiently. After the technician had a chance to look at my truck, she took me back and we all went over the details. There was a minor issue that I hadn't noticed and one of the major concerns I had turned out not to be needed yet. One of the greatest concerns any new customer has with a repair department is trust. After talking with the technician I was confident that a) he knew what needed to be done and could do it the way it should be done, and b) he was not suggesting repairs that were unnecessary. I could certainly see that the service department was very busy but my truck was ready more quickly than I expected. If I were the owner's brother I can't imagine that I would have been treated any better.
2019 Toyota Avalon Limited Review
Not your Grandma's Avalon: Stealth Lexus ES 350!
by Libreez60 from Charlotte, NC
May 10, 2019
5
As a realtor, I needed a large comfortable sedan that was luxurious yet performed well. The Avalon Touring, essentially a Lexus ES 350 F type minus some frills for $11K less, delivers. 0-60 in under 6 seconds, 301 HP from a smooth V6 mated to an 8 speed automatic, all the safety and convenience features available. Plus the 4 mode driving selector that transforms the car from a relaxed cruiser to a very sporty car that is nearly Audi-like in handling, throttle response, and steering. Drive this car and forget what the previous version focused on. This new Avalon is for younger drivers that aren't ready to retire!
Frank Lopez did an excellent job servicing my 2013 Toyota Prius for the first time. I look forward to using Germain in the future....
2014 Toyota Avalon XLE Touring Review
Smooth and quiet
by GregIA from Iowa Falls IA
May 3, 2019
5
This is a great car for traveling. Smooth, quiet, powerful and comfortable. Huge trunk and tons of leg room front and back. Very comfortable seats and good sounding entertainment center.
Please accept this letter acknowledging the superb service I received at your dealership this past week. I am new to the area – originally from Chicago and brought my vehicle in for service and an interior detailing. I was truly impressed with the high caliber of individuals assisting me from the minute I pulled into the dealership all the way to the delivery of my vehicle. Karina Gomez was my Service Advisor and she took good care of everything I needed in a professional and efficient manner. I was given a loaner vehicle while my car was being worked on and the gal at the Rental Car office was fantastic. She was upbeat, friendly and just a pleasant individual.
On Thursday May 17th I drove to the dealership after work to drop off my rental vehicle and pick up mine. I was unaware of the hours of operation and just assumed the dealership would be open. I arrived at the dealership fifteen minutes prior to closing. Mr. Chuck Englund attempted to assist me in getting my vehicle – everybody had already left for the day. He apologized for not being told the hours of which the dealership closed and offered to have his concierge pick up the rental and drop my car off at my office. Who does that?!! So very impressed.
Hats off to you and your team – Glad to be a part of the Devoe Family!
2006 Toyota Avalon XLS Review
Most reliable car I have used
by Ghost from Lexington, Kentucky
May 2, 2019
5
This car has meet all my needs and I have enjoyed driving this car. the reason that I’m selling this car because I’m graduating and traveling back home
Germain Toyota of Naples is the place to go for quality service. Service Advisor Frank Lopez was especially helpful - a real pro!!
Barry W.
2018 Toyota Avalon Limited Review
Best vehicle ever!
by Chris B from Barrington, RI
April 28, 2019
5
Very comfortable, reliable and great value. Honestly I don’t think you could buy a better vehicle at any price! This is basically a Lexus with a Toyota badge. If you are looking for a great ride, reliability and value this is your car.
Excellent experience at Germain Toyota. Very friendly and trustworthy which means a lot to me. Would not hesitate to recommend them to everyone looking for a car. You know that the service will be done for a good price. They work with you and listen to your concerns. Very thorough in explaining the whole process while they have maintaining your car. 100% on customer satisfaction.
2013 Toyota Avalon XLE Review
Best toyota we have driven.
by Wayne from Conover NC
March 5, 2019
5
We have owned Toyota's for 39 years and loved them all. Still have a 1988 Toyota 4x4 with over 310,000 miles. Looks and drives great. This Avalon is great, love it just like I did my 1986 Cressida wagon. Would recommend to anyone.
Took my Avalon in for its two year routine service. Nadine Rotz, the service advisor, was very courteous and efficient. The service was completed in an hour and she reviewed the results with me.
A very favorable experience.
2019 Toyota Avalon XLE Review
Big disappointment
by Toyota fan from Grand Blanc, MI
May 2, 2019
3
Well, it is a Toyota so I bought a 2019 Avalon XLE Hybrid primarily for its reliability. However, it has two major flaws. Firstly, it is supposed to provide 43 mpg, but actually it is a lot less. Currently, it is 34.6 mpg. Secondly, for a pretty luxurious car I expected it to have all the safety features for which Toyota is famous. Unfortunately, it turned out that it is missing Intelligent Clearance Sonar and Parking Assist. When I called Toyota and asked if these features could be installed, I was told that it was too complicated. Big disappointment.
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4567 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
Had new brake installed in January. My wife and I were getting ready to return to Michigan for the summer. Just prior to leaving, I noticed some play in the brake pedal. Your texhnician, Sean, got the car in right-a-way, diagnosed the problem and scheduled repairs of a faulty master cylandar. All repairs were completed in a timely, professional manner. We very much appreciate the way you do your business. Keep up the good work. By the way, Sean was great to work with. He explained everything completely and was the consummate professional.
Gary & Paula Pietsch
2018 Toyota Avalon XLE Review
Most comfortable car
by Sonu from Findlay OH
April 15, 2019
5
It is one of the most comfortable cars I have ever owned right after my Lexus. Toyota is the brand you can always trust, period.
I went in to look at 4 or 5 cars I was interested in. They were all very well maintained and good buys. I found the one I wanted and the purchase process was easy. James and the rest of the crew were a pleasure to work with. Very happy with my purchase.
David from Ohio
2009 Toyota Avalon XLS Review
The only car that I felt so comfortable and safe
by Amer from Houston
April 23, 2019
5
I love this design so much , the new models from 2011-2013 are not Appealing to me because of the ugly dash . The 2006 - 2010 have great design in exterior and interior. The dash is fantastic especially at night . Lots of smart space . It is literally a boat . Strong engine, Sam as Lexus engine.
I was from out of town and had a problem with my Sonata. The service department went above and beyond on a Saturday to get my vehicle fixed so I could drive home.
2013 Toyota Avalon XLE Review
I really look good in this car! It's hot.
by Ms Margaret from Pass Christian, MS
January 13, 2019
5
Love driving our Toyota; gets about 29 mpg. city and feels very safe with the "warning beeps" if a car is coming up alongside you or is too close. when backing up. Legroom is ample front and back. Heated front driver & passenger seats are amazing. Back up camera has me spoiled. Everyone who drives this car tells me how much they love it.
I have such amazing experience with Marcus Veiga at Scanlon Lexus. I wish I could write everything about my experience but will look like a book with a wonderful thoughts and happiness. If you want a great deal. Scanlon Lexus and Marcos can provide the best. I recommend and will come back for sure.
2017 Toyota Avalon Review
Defect
by Upset2 from Milwaukee, WI
April 4, 2019
4
My side panel next to the driver's seat kept slipping off, after snapping it back on a couple times it seemed like it was going to break if I kept doing this. Since my car is still under warranty I thought Toyota would fix it, but was told since I broke it they wouldn't cover it. It broke because of the defect!
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