Repeat Customer; Same Excellence
November 6, 2018
I decided to trade in my Tacoma, which I had purchased at Toyota Knoxville in 2014, because I no longer needed a pickup truck. (It had given me 31,000 miles of exceptional service.) I got a fair price for the trade-in there, and I ended up purchasing a new Toyota RAV4. The courteous salesclerk had known all about the various RAV4 models, explained the differences to me, showed me around the new vehicle inventory, and took me on a test drive. Afterwards, I offered to pay a fair price for a new, 2018 model, and Toyota Knoxville accepted the deal. She and others in new vehicle sales located the exact RAV4 that I wanted, had it shipped to Toyota Knoxville, and I was quickly the happy owner and driving off the lot. You just can't beat Toyota Knoxville for sales, service, and fairness; and, as a mechanical engineer, I know you can't beat Toyota vehicles for reliability, craftsmanship, and excellence. At least those have always been my experiences after owning Toyotas over the years. And, whenever the Toyota Knoxville Service Department sees my US Air Force license plate, they always thank me for being a military veteran. They are good people.