I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This last Friday I went to Rick McGill Toyota to look at buying a used 2004 Ford F150 that I had talked to Siera about. I drove the truck and looked it over and decided to buy even though it had a check engine light on. On Saturday morning I had the computer checked and the reason for the light was a timing issue with the fix being timing chains replacement or engine replacement. I don't believe anyone at the dealership knew for sure because it had just recently been traded in. So, I went straight back to the dealership, even though I had made the deal on Friday along with all the paperwork....the truck was mine. I asked to talk to someone in charge and Rick McGill came over and talked to me. He was very concerned that the situation even happend and wanted to help. He kept the truck and gave me a loaner for the weekend. They called me on Monday afternoon and said they would not be able to sell me that truck and wanted me to come back and talk to them about a different truck and gave me a 2010 Ford f150 4wd....a truck that was 6 years newer than the one I brought back. To make a long story short, I made several friends over the last 6 days. Have a super honest dealship that I will return to in years to come and left there this afternoon feeling great.. If you don't give Rick McGill a shot, you are doing a disservice to yourself and your car buying expierence. I now own the 2010 F150 and my payment only went up by 29.00. I am writing this in the best mood I have ever been in when I have had to deal with a car dealership. Do yourself a favor.....go see John Bushmann....my salesperson and get the highest level of respect from a dealership that has shown that they really care. From OWNER, to FINANCE MANAGER. to SALESMAN. these folks know how to treat their customers.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Excellent people and service. Courteous and kind, very professional with a laid back twist. I would recommend checking these guys out of you are in the market for a used vehicle.
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