Toyota Camry Hybrid for Sale in Sterling, VA

Found the car online. Agreed to a deal and drive 7 hrs to finalize the purchase. Always risky when buying like this but when I arrived and saw the car, I was extremely impressed. The car was like new inside and out. Runs like a dream. Thanks Joe for working with me.

Toyota has a recall on engine. Koons Tysons Corner Toyota dealer informed me and completed the check-up and updated the software. The entire process is streamlined, fast, and professional.

They gave me the info what I want but they were not friendly. The price was ok but it was not great. They have larger selection than the others. Not playing with hidden price or options

Advisor was Brian. Had no complaints at all, Brian was very polite and explained everything well. The facility and customer lounge were great as well.

They are the best, specially thanks to James for my car ad-hoc service for break pad and rotter issue. They listen to me and resolve the issue by replacing new parts with no extra cost to me as the vehicle is in warranty.

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

I Didn’t know if we would purchase that day but when ended up leaving with a car. Good experience! I would recommend to family/friend. Will purchase from them again.

The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour with me but I do think they valued me as a customer.

John was great in making my purchase a bit easier. They promised to bring car to me in VA and get moonroof deflector installed and neither happened. But, they did pay for an Uber to bring me out to them. Ended up missing work :( and stuck in rush-hour traffic but love my car!

THE PEOPLE ARE VERY PROFESSIONAL AND HELPFUL IN ACCOMODATING MY NEEDS excelent job by THE TEAM AND I WISH THEM ALL THE BEST OF LUCK AND MANY YEARS IN SERVICE.

I visited the Service Department of Koons Arlington Toyota on Friday morning (Black Friday) for the first time, and for my first scheduled 6 month service on our new 2018 Toyota Yaris iA sedan, which was ranked the safest subcompact on the market. For a subcompact, it has more features that most compacts have and is a pleasure to drive. As we are low mileage drivers and had just under 1,000 miles on the car, I was wondering why I had to service it at six months. I was thinking maybe so the dealership could make more money. Well, I was wrong. I approached Mr. Mehedi Patwary the Assistant Service Manager to turn my car in. After reviewing the paperwork and mileage, he advised that I should wait until the 8 month point to turn it in for the first service so that I could get all three free services spread out evenly over the 24 month free service period. And he added that the Warranty would not be negatively affected. I found Mr. Patwary to be very professional, customer oriented and very easy to work with. I was more than pleasantly surprised by his focus on my personal situation. Later that afternoon, the low tire pressure warning light went on, but upon inspecting the tires, none was losing air to the point that I had to be worried. So this morning, Saturday, Nov. 24th, I took it back and wow, was the service department busy. I re-approached Mr. Patwary thinking he probably couldn't be bothered as it was so busy, but again, I was very pleasantly surprised. He stopped what he was doing, listened to me and simply said please let me have the keys and I'll have someone reset the light after insuring all four tires were brought back up proper tire pressure right away! The car had been sitting as I purchased it over the internet some months ago for my wife who had returned to the U.S. a few months before I could. When they were working the fix for the tire pressure warning light, he came back to me and advised me that the car did not have the required Virginia safety inspection on it, asking if they could do it for me then. I had been unaware of this as I was overseas. I said yes, please. They did and everything was done with the car given back to me in about 30 minutes, a miracle in view of how busy they were. In my 40+ years of buying and driving cars, I have never received such professional customer service from any dealership's customer service department. Koons Arlington Toyota will get my service business for years to come, thanks to the superior customer service provided by Mr. Mehedi Patwary.

I always receive exceptional quality service from Regina White. She is honest, helpful and always courteous. Regina takes time to explain the problems) and provides you with options.

OJ is my service advisor and has always done a great job with my Highlander. The Service Manager Mehdi is also a great asset to the company

Thanks to Lustin iam now a proud owner of a very good vehicle,service was at it best, it was the best team work I have experienced,thank you guys for helping me decide to buy Joseph Rankin

I would like to say this was my first car experience and it could not have been any better. Sade was awesome to work with. She knew what she was doing, she knew what I was looking for and worked to get that vehicle for me. I would recommend her. She is very motivated and you can tell she loves her job.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

Skylar was our salesman, what a nice, courteous young man and very helpful. Jason Vaughn, the manager, he was very courteous as well and answered all our questions. We bought a car from this dealership 2008 and we were very pleased with the whole process and the car was a great car. We decided to revisit this dealership and were once again, very pleased. My husband and I highly recommend this dealership and ask for Skylar. Thanks to Jason for all his help as well.

Rep answered the call and IDENTIFIED himself. Well spoken. Excellent demeanor and attitude. Had many questions answered by him, and saw I could not purchase from this dealer yet due to some of my logistical issues. Very professional.

Very neat and clean dealer. have free coffee and other drinks for customer. people who work there are nice too. no regrets at all.