2016 Wrangler / Alex & Dan
November 5, 2018
This was not my first time buying a new vehicle, but this was my first time doing it solo. As a woman, it can definitely be a bit concerning walking into a dealership alone since a lot of places will try to take advantage. I've had salesmen try to use a loud alarm set sound as a selling point because I'm short and could use it to find my car while out shopping (argh). When I submitted for TrueCar pricing, I did it in two regions and was contacted by 6 dealerships. Alex's email immediately stood out to me as he didn't try to pawn off lot vehicles and made it clear that I could factory order, while most of the others were persistent with vehicles that didn't meet my key needs. Alex was very fast in responding to my emails/questions, and we quickly arranged an appointment. He was very accommodating to my contact needs as I work in a field that doesn't allow for phone call breaks. When I went in, we went through what I wanted/did not want, and he helped to guide me with the 'maybe' items. He was very knowledgable with the vehicle and he's a down to earth guy that makes you feel at home. No pressure to sell me on things that I did not want and lots of patience. The price ended up being under what I was financed for (yay!) and no haggling was needed, dealership was very transparent with costs. The arrival from the factory was at the low end for quoted time, pretty much 4 weeks to the day out of a possible 6 weeks, and Alex was sweet enough to pick me up from the closest metro station since I wasn't doing a trade-in and was coming from DC. He also collected a lot of needed info prior to my visit to keep my wait time low and get me into my new jeep as fast as possible. The Wrangler was everything I wanted and was spot on with the order. The check-out process was amazingly smooth and Dan in Finance was also friendly, straight up and not pushy at all. All of my questions were fully explained and I never felt rushed or concerned. After the ink was dry, Alex went through the vehicle and setup the Bluetooth and reviewed the features that have changed since I had my last Jeep. He even scraped off the sticky spots that were left from necessary stickers. The dealership was nicely setup and the entire staff was very friendly with a clear 'teamwork' attitude going on. Overall, the process was the best that I've had at a dealership and they will have a repeat customer. I would 100% recommend the team that I worked with at this dealership to friends.