November 6, 2018
I stopped in to get their best out the door price as a comparison quote for a 2017 Sienna. Despite going to the used lot by mistake, Jim took my information and called the new car lot. He gave me a rough number with the promise of a final figure via email. As promised, I had a final quote within 2 hours. This figure was lower that the first dealership we looked at, so we went with Toyota of Olympia. They traded another dealership for the color I wanted and within 4 days I was driving my new Sienna.
I discovered scratches on the side view mirrors from the prep and brought it in the next day. Carlie and Tyler looked it over, agreed the mirrors were scratched by the dealership and promptly authorized replacement at no expense to me. I couldn't be happier!