Braddock Motors is an amazing dealership! I went to a couple of dealers looking for a used car and let me tell you this is the BEST dealership with the BESST people that actually treat you like family! I have never fealt more relaxed in the whole process. There is no pressuring or bullying you into getting a car. There is no gray area, nothing is hidden from you, what you see is what you get.
PHIL SCHMIDT is the wonderful sales person who took care of me. He is genuine and honest that actually does everything in every way to help you with what is comfortable for you. He even gave me information and tips to help with credit and financing. One of the best things about this dealer is the person that helps you is in sales and finance!! So you deal with the same person through the whole process!! Who ever helps you I promise you will be 100% satisfied!!THANK YOU BRADDOCK MOTORS!! Special THANK YOU for Phil Schmidt, you are awesome!
by Male Rep. Cannot recall name - perhaps "Matt???" from Annapolis, MD
August 3, 2018
Rep answered the call and IDENTIFIED himself. Well spoken. Excellent demeanor and attitude. Had many questions answered by him, and saw I could not purchase from this dealer yet due to some of my logistical issues. Very professional.
I was contacted very quickly by a Hertz rep, and he was able to get me in for a test drive that weekend. Even though I didn’t end up buying the car I was interested in, I would recommend this dealer based on their friendly, professional assistance in my car search.
After reading some reviews that said things like "stay away!" and "don't trust anything they say", my wife and I decided to roll the dice and drive 3 hours to get a car that was advertised at an unbeatable price. I had talked to my salesman, Dick Bailey, on the phone a few times prior to the trip to Leesburg to confirm fees, price, and details of the car. Long story short, it was over 98 degrees in the showroom because their AC had failed a few days earlier. They had a small crew of dedicated sales and administration guys there to take care of customers like me. The car was exactly as advertised, in like-new condition, and the fees were as posted on the website. Following the test drive, the entire purchasing process took less than 90 minutes. My wife loves the car, and the identical car (with higher mileage) is sitting at a nearby dealer for $5000 more. Glad we rolled the dice.
Your team at Fairfax Kia is the best. They greet you with a smile, keep you posted on the progress of your vehicle repair, and are always polite and courteous. I???ve been getting my vehicle serviced at this location for over 5 years now. I tell all my friends about your staff and I appreciate the honesty and integrity of your service team, sales team, and your very personable cashier. No one takes the time to write a review unless they receive poor service. I???ve been in the customer service field for 15 years and your team is a perfect example of what customer service is all about. Thank you, David Shorts
Wonderful staff great service thanks to Steven Campbell for all of his help in finding and fixing the problem would definitely recommend the service department
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