I had two of the most wonderful salesmen ever! Dosy and Justin were very helpful in getting my dream car at an affordable price! They were super patient with me and explained all the information associated with purchasing a new vehicle to me.
The car I wanted was not on the lot when I went to the dealership. The sales manager Jim, along with Dosy and Justin were able to have the car I wanted delivered to the dealership the next day! They made sure I had my 2018 Kia Sportage before Christmas!
All in all, I had a great experience! If you’re looking to purchase a vehicle, go to Crain Kia in Sherwood, they will definitely make it happen for you!!
2018 Toyota Highlander XLE Review
Love it!!
by Sfranklinva from ARLINGTON
May 16, 2019
5
We keep our cars for a long time so I looked long & hard and decided one the Highlander. I test drive it and thought it was the most comfortable & I loved all of the safety features!
My shopping experience with Crain Ford of Jacksonville was a good one. This is a great place with a fantastic and knowledgeable staff! I would definitely recommend for your car buying or service needs!
2018 Toyota Highlander XLE Review
The technology has lot to be desired
by OMTA from Plymouth , ma.
March 6, 2019
3
Very disappointed bought top of line in model
Platinum chrome but did not include automatic start or individual tire psi or specific low tire designation or automatic interior lighting when doors are open including rear hatch which at night is rediculous.
Also the PCS I’m sure doesn’t work had a close call on rte 95 in South Carlolina and not so much as a waning tested it many times myself to see if I would at least get a Warning no such luck. Complained to the dealer and he said he tested it in Cruise control and since it wired in this mode the PCS IS OK . Didn’t convince me since I think there has to better way to check out the PCS especially when I had a bad experience with it but fortunately turned out fine because of my evasive action which still should have given me at least a warning because it was so close
I needed an outside rear view mirror replaced on my ???98 Camry. After a mix up in the parts order, Eddie recommended I go to a salvage place for the mirror assembly. He even told me the name of the place. I went, found a rear view mirror assembly almost the exact color I needed. It cost me $11.12 (as opposed to $520! I tipped the mechanic who pulled the mirror $20.00. A friend put the mirror on my Camry in less than 5 minutes. He didn???t charge anything. I would have had to pay McLarty $125 for installation.. What I appreciate about McLarty is that they were honest and didn???t seem to be greedy to rake in the dollars and were willing to provide an alternative to the repair job. At least Eddie was. I was refunded the $76.00 it cost to order just the mirror alone through Toyota. So $645 vs $31.12 is quite a saving!
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4565 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2018 Toyota Highlander XLE Review
Miss my Subaru
by PG from Madison, WI
February 13, 2019
3
Really thought Toyota Highlander would be an excellent replacement for our 2011 Subaru Outback. Other than styling and 3rd row seating it fails on all levels. Not confidence inspiring in snow and ice. Annoying radar cruise. Odd unintuitive controls. Weak engine. If I'd have known Subaru was coming out with an SUV with a 3rd row we'd be happy still.
The staff was friendly and knowledgeable about the trucks I was looking into. I got to look at various versions and will return when I am ready to purchase.
2017 Toyota Highlander Limited Review
Ok but not like the older ones
by antelope from windsor ca
April 11, 2019
3
This suv would not be half bad except for the horrible wind noise front passenger. Toyota looked at it twice and won't admit there is excess wind much more fix it. I am working with them but I suspect I will be let down. If this is the case I will dump it and drive my 2002 until it dies and then buy a ford f 150 rather than a tundra.. Yes its that bad!!! I loved the 2002, this one not so much and not just the wind. The gps is useless and hard to use, the voice commands are 100% useless. ask it for pizza and it comes back with steak, not even close. I choose to use my $159 garmin which is 10X better and I never ever had to open the manual. Also the shut off at stop sign is useless and annoying. Overall its a solid 3 with nothing special and no redeeming options. It is my 6th Toyota/ lexus and probably the only one that isn't 5* It is probably 1 month from going on the lot unless they can fix the horrible wind., then I might look past all the average stuff.
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.6 (4565 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
2018 Toyota Highlander SE Review
I love the roominess
by Melissa from Dalton, GA
February 10, 2019
5
It is a 7 seater which I need with a large family. We have grown children and they will fit in the third row. I love the dynamic cruise control and other safety features.
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Wonderful experience
by Beatz12 from DealerRater.com
December 3, 2018
3.6 (4565 reviews)
I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!
2018 Toyota Highlander Limited Platinum Review
Quiet, runs effeciently, and looks great.
by Michael Dupuy from Baytown, Tx
February 9, 2019
5
Good looking, easy to get in and out of. I love the easy opening back door for groceries and other items. Also gets great gas millage.
Walked inside the dealership just to look. Robert Murray met us asked what we we???re interested in. We told him our decision and he quickly turned and said it was right here. It was, on the front patio, A 2018 Avalon Limited(last on). We discussed, then re discussed and he took the numbers to ????? Came back, I stated I wasn???t impressed and we were leaving to get lunch. Robert jumped up said please don???t leave and went back to ??????? This time he came back with a better price that was within reason. Drove home with the new car in about 3 hrs
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Pleasant Experience
by BobbyR1010 from DealerRater.com
December 3, 2018
3.6 (4565 reviews)
I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.
2015 Toyota Highlander Limited Platinum Review
Excellent car
by ToytaCustomer from Bellevue Wa
April 5, 2019
5
This car meets all of my expectations. Leg room is good. It has power outlet. 7 passenger sits. Big cargo space accommodates a good load of goods
Kudos to Mark McLarty Toyota! We drove from Mississippi to buy a car we found online! Once we got there, I changed my mind😂 Hong was super patient, helpful, gave me time to process! Management & Financing team were great! They Really worked hard to help finalize the details, so I could get the car I wanted, and stay within our budget! Hong was very personable & patient! I would refer him to anyone with ?? ?? ?? ????!
Vehicle available to be shipped to your home. Contact
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2015 Toyota Highlander Limited Review
Second Highlander I've owned
by btague from Saco, ME
April 29, 2019
5
This Toyota Highlander is one of the most reliable cars I have owned. My first one had over 240,000 miles on it when I decided to trade it for the 2015 Highlander. Both never let me down. Would buy again.
I was in the market for a used car and did some browsing online. Contacted two dealerships about seeing similar vehicles and Landers Toyota responded immediately (the other dealer didn't contact me until 2 days later). In addition, I asked to see a couple of other vehicles so I could make a comparison. Sam Fisher, the internet sales rep, waited for me to arrive even though it was past his shift. When I got to the dealership, he had all the requested cars waiting for me to look at. Once I made my decision, the buying process was simple and Sam was a true professional. Final note - Landers had the best price for the make/model/year I purchased.
2018 Toyota Highlander XLE Review
I love it so far!
by Billr from Cookeville, TN.
March 26, 2019
5
I test drove and compared the 2018 Honda Pilot, Nissan Murano, and Toyota Highlander. I chose the Highlander for reliability and all around better car for our needs and taste. I got the AWD XLE as it seemed to be the best version for the money. I liked the looks of the captain chairs in the second row, but opted for the full bench instead for friendlier seating for three adults instead of having to put one in the third row which is more for kids than adults. So far I love the car and the MPG has been very respectful.
by Richard of Hot Springs from Hot Springs, Arkansas
December 3, 2018
3.5 (67 reviews)
Shopping for a good friend. Although is a very large dealership they were very courteous and helpful. I see no reason not to shop there.
2018 Toyota Highlander LE Review
Well made should last a long time
by MG-Happy Highlander from Littleton. CO
March 20, 2019
5
Getting used to it . Will have to play with drivers seat a little to hit my comfort zone and why are the cup holders so huge up front. ??EVERYTHING else seems great . !!
Excellent experience! My salesman, Brandon M., went out of his way to make the entire process a breeze. Brandon took more time than anyone I had ever dealt with to answer my questions and look into certain questions I had about to pre-owned vehicle I purchased. He was extremely helpful throughout the entire process, included follow up work done after the sale! As an out of state buyer he definitely made it a smooth process. I will be back for future purchases. Make sure to ask for Brandon when you call.
2015 Toyota Highlander XLE Review
Toyota fan for life
by Char from North augusta sc
May 4, 2019
5
Love the room in this suv perfect for my family and it’s been great on gas and maintenance compared to my 2006 Jeep commander I previously owned.
I was very pleased with my salesman, he was very professional and attentive to my requirements. He found me just what I was looking for.
I will definitely be back in the future.
Salesman, Mr Dewond Smith was excellent. Thanks for helping us purchase our new Sienna. You were great and we loved our visit. We will tell our friends to come see you. Thanks again
2015 Toyota Highlander XLE Review
A good if not great SUV
by JW01 from London
May 3, 2019
4
I owned this vehicle for 3 years, it had computer problems, terrible voice controlled GPS, radio would crash. Engine and drive train were great, comfort was also good but not as spacious as my new VW Atlas. The service charges were too high, and it was recommended at 5k with synthetic oil, way too often.
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