Used Toyota Highlander Hybrid for Sale

I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)��

The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.

My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.

Smooth transaction, the car is running great so far, just missing the spare tire and Jack, other than that good car and friendly people

Toyota has a recall on engine. Koons Tysons Corner Toyota dealer informed me and completed the check-up and updated the software. The entire process is streamlined, fast, and professional.

They gave me the info what I want but they were not friendly. The price was ok but it was not great. They have larger selection than the others. Not playing with hidden price or options

Advisor was Brian. Had no complaints at all, Brian was very polite and explained everything well. The facility and customer lounge were great as well.

They are the best, specially thanks to James for my car ad-hoc service for break pad and rotter issue. They listen to me and resolve the issue by replacing new parts with no extra cost to me as the vehicle is in warranty.

It took a bit of time to get everything said and done due to insurance nonsense and how busy that they were, but we were beyond happy with the services offered to us, we were offered coffee, water, drinks, they helped my mom through every question that she had, every question that I had, they talked to us like people, not like moneybags, washed the vehicle, made sure that it was filled up on fuel, checked the tire pressure, adjusted the seat for her to sit comfortably, Nik helped my mom with her portable oxygen concentrator when she got overheated and couldn't carry it. The finance people told us a few jokes while they counted the monies for the vehicle, explained all of the paperwork, gave us a E-Copy so we weren't carrying around tons of paperwork, helped us understand how to get the tags and title as we are in MD and purchased in CA, Poya when we dealt with him was beyond willing to e-mail me and text me to help direct us there, random employees talked to us in passing when they were not helping other customers, I'd give this place a 6th star but it only goes to 5, I beyond recommend this place, even if it is a few more miles or dollars as the service and how they bend over backwards for people, this is how ALL BUSINESSES SHOULD BE RAN NO MATTER WHAT KIND OF BUSINESS THAT IT IS! - Signed, two happy hopefully repeat customers.

I had nothing but excellent service in regards to Darcars of Fairfax facility. The experience from car buying “Eric” to management providing me with the certainty of any issues “IJ” to the service department showing pure professionalism. I really appreciate this experience.

Good variety of vehicles, I found the exact truck I've been searching for. Jeannie worked with me and was polite, professional and down to earth ! So far so good !

Excellent to do business with. Farhan made my transaction seemless. I found my car on truecar. Thwy contacted me right away. They offered me a very fair tradein on my truck just by sending them photos. Got our deal set. Drove from NY to VA finalized everything and was driving home in my new car in less than an hour. I highly recommend. Better than any dealer I have ever dealt with.

We purchased a used vehicle from Jean. She made it a smooth and pleasant experience. She readily guided us through the purchase and finance processes. Would certainly do business with them again.

I visited the Service Department of Koons Arlington Toyota on Friday morning (Black Friday) for the first time, and for my first scheduled 6 month service on our new 2018 Toyota Yaris iA sedan, which was ranked the safest subcompact on the market. For a subcompact, it has more features that most compacts have and is a pleasure to drive. As we are low mileage drivers and had just under 1,000 miles on the car, I was wondering why I had to service it at six months. I was thinking maybe so the dealership could make more money. Well, I was wrong. I approached Mr. Mehedi Patwary the Assistant Service Manager to turn my car in. After reviewing the paperwork and mileage, he advised that I should wait until the 8 month point to turn it in for the first service so that I could get all three free services spread out evenly over the 24 month free service period. And he added that the Warranty would not be negatively affected. I found Mr. Patwary to be very professional, customer oriented and very easy to work with. I was more than pleasantly surprised by his focus on my personal situation. Later that afternoon, the low tire pressure warning light went on, but upon inspecting the tires, none was losing air to the point that I had to be worried. So this morning, Saturday, Nov. 24th, I took it back and wow, was the service department busy. I re-approached Mr. Patwary thinking he probably couldn't be bothered as it was so busy, but again, I was very pleasantly surprised. He stopped what he was doing, listened to me and simply said please let me have the keys and I'll have someone reset the light after insuring all four tires were brought back up proper tire pressure right away! The car had been sitting as I purchased it over the internet some months ago for my wife who had returned to the U.S. a few months before I could. When they were working the fix for the tire pressure warning light, he came back to me and advised me that the car did not have the required Virginia safety inspection on it, asking if they could do it for me then. I had been unaware of this as I was overseas. I said yes, please. They did and everything was done with the car given back to me in about 30 minutes, a miracle in view of how busy they were. In my 40+ years of buying and driving cars, I have never received such professional customer service from any dealership's customer service department. Koons Arlington Toyota will get my service business for years to come, thanks to the superior customer service provided by Mr. Mehedi Patwary.

I was greeted the moment I arrived to their dealership. Mr. Al was very enthusiastic and knowledgeable gentleman who guided me from the start to the end. They seem to take full pride at what they are doing and I must say their vehicle selection was one of a kind.

I Didn’t know if we would purchase that day but when ended up leaving with a car. Good experience! I would recommend to family/friend. Will purchase from them again.

My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!

Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealership.

My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.