Amazing Experience with the Sales Department
November 5, 2018
My wife and I were out car shopping just for fun, we were looking at Subaru Outback's but she for the last 20 years with the exception of 1 car she has had multiple Toyota Highlanders. We priced the outback we were interested in and could afford. Before purchasing it I told her she should look at Highlanders because of her love for them in the past. just last February I purchased a Venza from Gary and had a great experience, not to mention I love my Venza. When we got to the Dealership we were greeted right away by Dave. There happened to be a Highlander parked in front that was exactly what my wife would have wanted. Dave introduced himself and asked how he could help. I told him we were there to look at a Highlander comparing it to a Outback. Additionally I told him what I was hoping to get into a Highlander for from a $ stand point... comparing it to the price of the outback. Immediately Dave leveled with me and told me he could not even come close... but never turned his back, he stayed right with me and answered all my questions. Dave let us take the vehicle for a test drive, helped us understand the pro's and cons of the highlander compared to the Outback (with the only con, besides adaptive cruise control on this model, being the higher dollar amount) and made sure we had everything we needed. Chad, a new salesman (who used to work for Subaru) even chimed in with pros and cons of each make and gave us some very valuable information when it comes to vehicle service needs and value over the life of the vehicle. Even though it was looking like we could not afford to make the trade / deal, Steve Gave my wife a honest true car price for her Volvo and we went to the "table" in negotiations. The sales team was strong but not pushy through the entire deal. we feel we got a fair price on the trade as well as the purchase price and they must have as well because they sold the new highlander to us. Financing was quick and easy. During the final paperwork preparing, Dave informed us that Gary (the individual I bought my Venza from 1 year ago) was going to get credit for the sale. Gary could not help us that day because of other customers he was waiting on when we arrived. I was not happy with this at first. I liked dealing with Gary but Dave did all the work today and he was the one that did not give up on me at from the first part of the experience when I told him I wanted to purchase a highlander for the same price I could purchase an Outback. However, This sales team is so united, I guess they do this all the time, help each other out to keep things "balanced" at the dealership as much as possible. The entire sales team is always there to help you no matter if the individual you bought the vehicle from is present / available. I am hoping with 2 new Toyotas in the garage we will not need to be making any purchases in the near future, but, when I am ready for my next vehicle, I will definitely be going back to speak with Gary and Dave before I go anywhere else. 2-3 hours after we first arrived, we were driving home in a new highlander that my wife and I are extremely happy with.