December 3, 2018
I have always received exceptional service at Toyota of St.Cloud, but the last time far exceeded my expectations. We had our car serviced for an oil change/tire rotation, and also had them check a rattly window. The car is a 2016 Sienna with approx. 50,000 miles. They fixed my window and were going to charge me $180, which included the $50 oil/tire service. I talked to Tyler Hommerding, in addition to another gal whose name I unfortunately can't remember, and I requested that I not be billed for the window repair, since we had the windows looked at the last time I had been in for an oil change and was not charged for the window repair. The charge was removed, which I feel was a nod to their excellent customer service. Thank you Toyota!