Used 2021 Toyota Highlander Hybrid for sale near Boulevard Park, WA

I came into the dealership with my car choices narrowed down to 4 different cars (two of which were Subarus). I was approach by the super friendly guy, Jamal Tipton, and he was the best! He was able to answer all of my questions, didn’t push for extras that I didn’t need/want and was just delightful to work with. He understood that I needed to do my research and gave me that grace without trying to land a deal that day. Jamal is the perfect example of what a good salesperson should strive for…seriously, he should be teaching a class: car sales 101! Even knowing that I could have saved 1% in sales tax at another dealership, I decided to give my business to Jamal due to his exceptional customer service.

Beautiful ride, inside and out. Great features, insanely good gas mileage, no complaints! I absolutely love the blueprint color, and the roominess with three kids- I love the three rows!

I worked with Paul Young and is a great guy. He was patient and helped in every way he could. Got us threw paperwork quick. All in all couldn't ask for better. The only xxxx up we had was getting insurance on the vehicle but in the end we did.

The car is roomy, comfortable, stylish, for a hybrid it has a lot of pep. I would highly recommend the car. I look forward to my first road trip.

Worked with Dan (Sales) and had great results. The dealership found some issues with the vehicle prior to my purchase and (Patric) resolved them without any hassle or weird tactics at no cost to me. Dan understood what I was looking for and worked with me to find a solid vehicle that fit my needs. I had a great experience.

The trim package is XLE. This car replaced another XLE Hybrid model which did not have AWD. We mainly drive between Nebraska and the Upper Peninsula of Michigan. The AWD on this vehicle is great and kicks in without you even noticing it. The fuel mileage in the beginning was not great (29-32) due to trips made in the winter. Have not made a trip lately, but our current mileage is 42 with mostly hybrid type city driving (slow acceleration and coasting stops). There is an engine noise when accelerating which we did not have in our other hybrid, but our other vehicle is a truck, so it does not bother us. However, the generated noise while in reverse on only the electric engine is loud & annoying. One complaint is that the XLE trim is not standardized across Toyota models or within a model.

Our recent purchase and trade-in of cars at Eastlake Auto Brokers was very positive. The lot is set up with each type of vehicle with like vehicles side by side. Met in the parking lot with a helpful salesman who connected us with Paul who went with us on two promising test drives. When we came back the next week, Robbi was available and just as pleasant to work with since Paul was not there. Again, positive test drives and we were ready to make a purchase. Our Lexus SUV hybrid was beautifully detailed and after working with this team who do not pressure at all, we are blessed with what will be a vehicle that meets all the necessary requirements we've been looking for for two months. Thanks, Paul and Robbi!

We knew we would purchase another Highlander hybrid after owning our first one. The new 2021 Highlander does not disappoint! It has all the latest features and is an overall great vehicle.

Paul is the best! I was so sure I would be denied but he did his magic and got me into a car! Thank u so much Paul! You did what no one else could!!

I purchased the hybrid Toyota Highlander XLE. This is our second highlander. The product is rock solid, reliable, comfortable, and gets 35 mpg in the city and on the highway. Love it.

Great experience and I love my truck! I have been looking for MONTHS for a nice LBZ, it has been a great truck for over a year, Levi Hamilton was great with assisting me and the rest of the staff made it a smooth process.

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

Great experience and I love my truck! I have been looking for MONTHS for a nice LBZ, it has been a great truck for over a year, Levi Hamilton was great with assisting me and the rest of the staff made it a smooth process.

Accidently caused battery to die. Was not sure. After a jump start the car ran fine the rest of the day and following day. Went to service department to have system checked. Mitch Paulson checked the battery and everything appeared fine. I had made an appointment and he could have gone ahead and taken the car in and run up $100 bill or more. In just a few minutes I was reassured the battery was fine and on my way.. I feel I have always been treated fairly at this dealership. Again, thank you to Mitch Paulson