Used 2023 Toyota RAV4 for sale near Novi, MI

It seems endemic, you walk into a dealership and it's either 1) everyone jumps to see if you've been helped or 2) nobody even notices you've just walked in. The weekend I walked in, it was a mix. I won't go into it. What was an enjoyable departure from the usual dealer interactions, Anthony made me feel at home. No pressure, just wanted to understand what I was looking for. I really didn't know as my wife had yet to engage in looking into her next car, but that day we established what turned-out to be the right dealer/customer relationship. I will not go anywhere else for a Toyota again.

Great car overall but have have had problems with radio/screen. Needed to go back to dealer to reboot. As a current owner of now 2 Toyotas only disappointment was service.

Great service Jacob been always nice and helpful thank you Jacob and thank you toyota dealer ann arbor MI I appreciate u guys

I recently purchased a 2023 RAV4 Hybrid and love the car in general. That said, I have one major complaint. Shortly after purchasing the vehicle, I was using my iPhone connected to the Multi-media screen through CarPlay, when the iPhone maps app disappeared and I got a splash screen saying “Experience Toyota Drive Connect.” There was no way to exit this screen apart from pulling over and restarting the car and reconnecting the iPhone. I googled this issue and saw various possible solutions, but none worked. I called Toyota and after multiple delays, was told that the only way to get rid of this screen is to purchase a subscription to “Go Anywhere” which includes Drive Connect and Remote Connect. The cost is $15 per month, plus whatever tax you pay in your locale. While Go Anywhere has some nice features, it should be an option, not a mandated purchase to utilize CarPlay. It seems to me that this is essentially extortion, forcing owners to purchase a subscription in order to use CarPlay. This is beneath the high standards of Toyota. I’m sure that Toyota could disable this splashscreen easily should they so desire.

I want to express the complete level of customer satisfaction I had with the recent service on my vehicle. Everything I experienced was outstanding. Scheduling the appointment was easy and offered flexibility that meet my busy schedule. When I arrived, the check-in started before I even got out of the car. The work was completed ahead of the schedule time they gave me. They even cleaned the car. It was a great experience. Highly recommend!

Went to the dealership for my first service. Dawn Thomas was my advisor. She did a fantastic job of explaining the process and what to expect in the future. Thanks Dawn

We worked with Mike Perdue and Jerome. Both are professional and knowledge and answered all our questions. They made the entire process smooth and easy. This was our second positive purchase from Germain and we’ll be back when it’s time for the next vehicle!

I love my Rav4. It's not only fun to drive but is a sharp looking vehicle. It has plenty of room for passengers as well as our 2 dogs.

Jon was great from the start through the finish. Very low pressure, but still very readily available for questions and concerns. Seemed very honest and committed to his work and customers. Ask for Jon !!

Beautiful, well running car. Excellent mileage, quiet, with comfortable ride. Lots of advanced safety features. I miss the CD player, and radio is too complicated—user friendliness could be better.

Mark was very friendly and accommodating. There was a minor issue with the air vent following the service, but Mark took care of it and my invoice was appropriately compensated. The service took a little longer than past appointments and they seemed very busy. Perhaps that was a scheduling snafu and overall it wasn't too bad.

When servicing my Tacoma for routine maintenance I was accompanied by my 16 month old son. The service agent, Jerry, stated he would bring the paperwork to me as their service area was being renovated and he wanted to prevent my son from being exposed to dust and fumes. When the service was complete he also had the truck parked close with the engine running so the air conditioning would be running before I put my son back in his car seat. I never expected or requested these accommodations. It was done out of kindness and it improved the customer service experience. I appreciate the thoughtfulness and it improved the reputation of the dealership.

Tanner and Abdul excellent to work with - efficient, cooperative, professional and never any pressure. Car delivered on time. Highly recommend and appreciate great experience!

AA Toyota is very pleasant and welcoming. The staff is great about informing about status updates

Great experience, very quick and really had a great experience, customer service and the sales folks were very helpful. Great popcorn helped the experience too. I really liked the Toyota experience and talking about reliability, a key attraction to Toyota.