This place does not value customers, only sees dollar signs. The lack of concern for the problem I was having was appalling. Alex “a manager” felt it was necessary to tell me several times that they sell 160 cars a month. When I told him I couldn’t drive my car because my temp tag was expired he told me to drive it anyway. He blamed the fact that I hadn’t received my paperwork to take to the license branch on “it must have gotten lost in the shuffle”. He was more concerned about getting the point across to me that no cop would write me a ticket for an expired temp tag. Maybe not but a car is not legal to be on the road if it’s not properly registered and insured. I understand that my purchase of a used vehicle is not keeping the doors open but he could have pretended like he cared. Don’t waste your money here!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Probably the best car buying experience ever! Started with CarGuru app searching for vehicles. When I reached out for more information, Matthew responded very quickly. Not only buy email and text but with a personal video message. Alexis was able to show us the vehicle we purchased and continued us through the buying process. On final day, Matthew closed us out. I say all of this because the continuity of service and professionalism never changed. The finance team was even able to beat my banks loan rate! It will be hard to look elsewhere for all future purchases. Thank you Neil Huffman Team and to all the wonderful staff!
Glen Harder is not only a great salesman, but he is a great person. He made us feel comfortable and confident that we were making the right choice in buying our Rav4. This is our second Rav4 my family has purchased in two years and we are very happy. We highly recommend Glen and Toyota of Louisville.
I have received nothing but great customer service over all! Ryan Anderson delivered what was expected and helped me find the Honda Odyssey I???ve been looking for and for the right price!! Thank you so much!! My daughters were so ecstatic about it!
John and Ryan were super helpful in setting me up with an amazing car, and throughly explaining the process and payments that came with it. Truly satisfying experience and I give a thumbs up to both of those gentlemen.
As fate would have it, there was a reason I found Honda World and Eric E. Having been in a wreck that left my car totaled (no injuries) I was in the market for a new car with no idea of what to get. Eric was kind and patient, extremely knowledgeable and helpful! I looked at cars for days all over the city and wanted to purchase from Honda World solely on the salesperson and his commitment and dedication to doing a fine job. I applaud Eric and the kindness and honesty he demonstrates, not only as a salesman, but clearly the way he lives his life. You see, I eventually realized that the reason Eric looked familiar to me was because he was a Good Samaritan who stopped at my wreck the week before to check on the Parties involved and offer assistance. The unfortunate end to the story is that I didn???t end up with a Honda because of the time crunch I was in...but I will always remember that Eric was the best salesperson we have ever worked with! I deeply regret not being able to give him the sale. Best of luck to a fine young man!
This morning I received a very sincere touching voicemail from Logan, salesman at cottage auto sales (son of the owner). He was totally apologetic. Not going to blame him or me for the misunderstanding or miscommunication on this care deal. Logan said that he would give me my cash back and the trade in or my car, If that would make me happy. I was in total disbelief or shocked. Used car lots just don't do crazy things like that!!! Logan asked me what would make me happy or satisfied. I told him, and he is going to take care of the issues tomorrow, himself. Logan is only 22yrs. old. Unbelievably!!!!!
I met Jake 2 months ago and I couldn't get approved. He gave me some pointers to follow and told me he would follow up in a couple months. He did so brought me in and sold me a car that I love.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.