Toyota RAV4 Hybrid for Sale in Falls Church, VA

I always receive exceptional quality service from Regina White. She is honest, helpful and always courteous. Regina takes time to explain the problems) and provides you with options.

I was very pleased with the work performed on my car November, 2018. Especially grateful to Assistant Manager TaDarryl Smith for his professionalism, work ethics!

very nice place had friendly staff who wasn't overly pushy with the sales pitch.

Their process is much more streamlined and expedient compared to a regular dealership. If you want to be done in less than 90 minutes and get a good quality car, go to Vins. Their staff is great, very helpful and does not pressure you to buy

I worked with Louis Ohaka. He was a great sales person and gave me a great deal. The only obstacle was the wait for financing, but that was not Mr. Ohaka's fault. I would recommended buying a car from Mr. Ohaka.

The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.

The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget! My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior. I love this place and they will always have my business.

Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.

This was the best car buying experience we've ever had. We commend salesman Paul Cohan for his excellent work. Very Impressive. Charlie & Bonnie Sabo

William Offei is truly amazing, he helped me find the perfect car. He truly knows customer service, is very patient and willing to help. Thank you so much

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

I was very pleased with the salesperson, Jonathan Delacruz along with the accounting person, Steffan , they really worked patiently to get me a good deal and a suitable car. I drove out with my new car the same day. I highly recommend doing business with them, you won't regret it.

I love the way they tell you what needs to be done the next time you bring your car in for service and they tell you the logic behind the recommendation

Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealership.

Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler

I just called for a question and Brenda was wonderful. She had a lot of patients with me and answered all of my questions thoroughly. She went above and beyond to help me over the phone. Thank you so much Brenda, your amazing

They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could