Sales team of excellence!
November 28, 2018
I recently purchased a certified pre-owned Scion IQ from Larry H. Miller Toyota Boulder and I am very pleased with the whole transaction. OK, I know, this is absolutely inline with the majority of the reviews about them, so where is the "catch"? Well, there is something quite unusual in my case, which is that I haven't seen the car before purchasing it! I happen to be based 1,200 miles away from Boulder and here in Ohio the Scion IQ is difficult to find. What is more, the car I really wanted happened to be there: certified pre-owned, accident free, low mileage, right color, right price. No need to say that the standards of communication and answers provided by the dealer needed to be very high in order for me to pay for a car that I would see after the payment. And this is exactly what the sales team of Toyota Boulder provided, i.e. excellent communication from the whole sales team. Basically they made me feel that I was not risking anything by giving them my business. Special thanks to Andrew Keadle for answering all my questions, providing all the info and following up in a very nice and not pushy way. He provided the little more I needed to feel comfortable with the transaction, and every time I drive the new to me super-mini I am very glad I did. PS Today I needed to communicate about some last details with the Service and Titles dept and I was very happy to see that the standards were as high as for the sales dept. A group of very well organized and professional people indeed. Bravo guys, you rock!