Used Toyota RAV4 Hybrid for Sale in Palatine, IL

no crazy pressure like I got from previous dealerships. very good explanations of cars and Stan Zia was great.

I bought it when it was a year outdated. But still overall performance is very satisfying. It’s a very smart car.I can rely on it.

After about 2 months of shopping around and research to find the right 2008 Corvette for the best condition and price, I finally found "the one" listed on Nelson Automotive's website. I called and spoke with Matt V., and he gave me a detailed service and ownership history of the car. I felt confident that this was the right car and from the right dealer. Throughout the entire process Matt was honest and always gave me the time of day; I never felt rushed on the phone or in person. When I bought the car, I drove up from Indianapolis to pick up the car and it was apparent that the Corvette was a prized car on the lot, there were not as many other sports cars, but all cars looked to be nicely kept and cleaned. I didn't feel like it was a risk to buy a sports car from the Nelson Automotive lot, if anything I probably saved money due to not having to pay an additional markup from a performance-oriented lot. My actual time at Nelson Automotive was brief: Matt arrived early to the dealership to accommodate my schedule, even though he had plans for brunch with his in-laws later that morning. We took the car out for a test drive, talked a bit more about the history of the car, and the minor normal maintenance work they had done to make sure they sold me the car in excellent condition. I was thrilled when I got the keys. The paperwork took probably 10 minutes and I was on my way. The car rode like a dream. About 30 minutes from home, the clutch pressure went out and I had to have the car towed the rest of the way home. I took it to a shop and they determined the slave cylinder went out, and that it would be 2 hours of labor plus the cost of the part. I called Nelson Automotive, we were all shocked since this car drove fine. Matt took this information to his boss, and they worked with me on the issue: they refunded me with the cost of the part that I paid for, as well as the cost of the labor to have it replaced. Normally I would've expected that I would've needed to have the car brought back to Nelson Automotive's shop to have the work done in-house, but they took care of the issue in a way that was convenient for me. Overall, I was very pleased with the way they handled what was an unexpected post-purchase issue. I've now had the Corvette for exactly one year, and it's been a the best car I've ever owned. I've received so many comments on how great of a condition the car is in, and that it must have been well taken care of. I always tell them about my experience with Matt at Nelson Automotive, and I know where my first stop will be when we purchase another car. Condition and quality of car: 5/5 Price: 5/5 Sales experience: 5/5 Customer Service: 5/5 Overall: 5/5

This is a limited; it has it all: Moon roof, heated seats, back up & 360 cameras, power everything, good mileage, guts, looks, and very safe.

You done good! This was my first visit to your new location. I came in without an appointment for just an oil change for my 224K-miles 2002 Camry, suspecting, however, that your multi-point inspection would reveal some other repair needs. (Incidentally, the brief written descriptions of the proposed repairs were extremely helpful.) Boris Kotesky was my service associate, and he did such an oustanding job: reviewing and explaining recommended repairs, estimating time required, costs, etc.--always friendly, knowledgeable, business-like, and professional, and a fine gentleman too. It has taken a few visits to complete the services suggested, including sway bar bushings and links, front brakes, steering rack, and rear struts. So. I became well-acquainted with your waiting area (also took time to visit the new car showroom to see the new Camry and Avalon). I like how you have different types of seating for TV, private computer stations, coffee and snacks, and room to relax and roam. Payment was easy with your capable and friendly checkout lady. sorry I don't know her name.

The RAV4 is a very nice car to drive both highway and city. Great gas mileage around town and highway is nearly the same. Like the information available on the navigation screen. It has a very smooth running and quiet engine. Very nice compact SUV.

Tom was very helpful and explained everything to me and answered all my questions. It’s a very pleasant experience. Thanks for the free car wash.

I love this car the system that brings everything I recommends economy lo recomiendo mucho el sistema que trae y es súper económico y cómodo

These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile

Car looks and runs great. Money saver with the hybrid and very quick. The except is the horrible Scout GPS. No maps, nothing but voice, if you can get it to work at all. No Apple Play, so you’re basically stuck with aftermarket GPS like Waze... and I like Waze. Toyota put Apple Play in the 2019.., no help for the 2018

I just recently bought my first used car (2012 Toyota RAV4) and cannot speak more highly of the experience I had with Melissa and Elmhurst Toyota! I pretty much knew what I was looking for and had scheduled test drives of two different RAV4s at Elmhurst Toyota, as well as another dealership down the street. I went to the other dealership first, and dealt with a different salesman than the one I had been communicating with through email AND had a scheduled appointment with that morning. I was told everyone "worked as a team" and sat down with a salesman that had no idea what I was in to test drive. After 5 minutes, I was informed that the car I was interested in had been sold the day before--no one had bothered to inform me despite my confirming my 10AM appointment at 6PM the night before. Fast forward to my experience with Melissa and Elmhurst Toyota - the dealership was clearly really busy but Melissa met me promptly upon my arrival at our designated appointment time. She was still wrapping up with another client but set me up for my test drive. Although I did wait to "talk numbers" for ~20 minutes after returning from the test drive, Melissa was super apologetic and the dealership itself has a lot of comfortable space in which to wait so it did not bother me. Trade in was valued quickly and there were no surprises with the price of the RAV4 - we had negotiated on price over email which ended up being much lower than the sticker price on the vehicle (there was no need to reminder her of the lower price we discussed). I was paying cash but needed a few days to move money from savings and Melissa was very clear in communicating my options for taking the car home that day versus returning to the dealership a few days later. I opted to pick up the car later to avoid 2 different contracts and it was ready for me when I got to the dealership so I was in and out in less than 20 minutes. Given my positive experience with Elmhurst Toyota, I'm actually considering getting my car serviced at this dealership despite living in Chicago.

MEETS ALL NEEDS OF THE FAMILY, GREAT ON GAS, DRIVES LIKE A CADALIAC, AFFORDABLE MONTHLY PAYMENT - RECOMMEND MAURICE BAHAMONDES, VERY COMFORTABLE, LOVE ALL THE EXTRAX THAT COME WITH THE RAVE4

Alex Stewart, was my advisor. He was polite, knowledgeable, and totally listened to my questions and inquiries. After service was completed, sat with me and explained what was done. I am very happy with St. Charles Toyota, and the quality of personnel. When I called to make the service appt. I was greeted by Kyle Lindquist, who was very efficient and professional in handling my request to my liking. I also needed to have my Bluetooth activated at my March 23, 2016 visit. Thrisha, helped me and guided me thru all the steps with much patience. All in all my visit yesterday went well, and I am completely satisfied.

It was the exact vehicle I needed for my work needs and family leisure. The features inside the vehicle are amazing. Even though I couldn’t tap into them all without the help of kids

Great service tech, Kyle always greets me right away. No waiting. He does a great job of explaining what's going to happen when work is being done, and when necessary, explains why an additional repairs should be done.

Quality fit, finish and performance . Great on gas. Fun to drive around town or on the open road. Great safety features. Comfort is awesome.

My Prius battery went dead in my garage. I called service and told them that I would be dropping it off after AAA had jumped started the car. They replaced the battery with a new one, as well as a parking light, within 3 hours of dropping off the car. The service people were friendly and professional upon my arrival and when I picked the car up.

This vehicle has met my vehicles needs are far as comfort, stability and needs. This vehicle is great on gas and a full tank last me one week and I do drive a lot of miles. Very reliable vehicle for the whole entire family.

Great job in keeping me informed about the process and progress of repair to my 1997 corolla. Patrick went the extra distance to ensure that my car received the best service possible in the least amount of time. Although one part needed to complete the repair was hard to come by, Patrick persisted until the right part was found and installed.

The RAV4 fits my family of 4 very well. My 6'2" wife has no problems driving or riding in the front seats. The gas mileage I'm getting in it is around 31.5 mpg, in a 60/40 mix of highway (mainly rush hour, stop and go) and city driving. It rides well, has great safety features, and my 6 and 3 year old boys always want to ride in the new car. The storage in the car is great, and we can easily go on long distance trips in it.

This is my second time working with Napelton's. Each experience has been better then the last. Is buying a car a quick experience? No, it's not. But it doesn't have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn't think I could afford it. WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars. I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He's a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them - and I was extremely happy.) Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them - they will give you as much detail as you ask for - they aren't trying to hide anything. Edgar was a great help in putting together the pricing. Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-nonsense guy when it comes to questions. You ask it, he'll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase. The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don't be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don't want, that's where you will leave dissatisfied. Oh, and most importantly, don't have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want - they don't want you to come back unhappy. I would recommend Rob and his team to anyone. They are top of the line.

One of the best off over 50 new cars I have owned. Plenty of power and very economical. Safety features are outstanding. I would highly recommend this car if I was buying a used car.

For the past 15 years, your service staff has solved my problems and maintained my vehicle with courtesy and responsibility. Because they have never taken advantage of obvious opportunities to 'up-sell' me on a service visit (e.g. "Maybe I need brake work" "We checked; and no you don't") I tend to trust their recommendations when they DO make them. They are competent, reassuring, and realistic about estimating the time service will require. This last visit was one of those diagnostic mysteries - the dashboard brake warning was on, and yet it was pretty clear to me even when I brought it in that the lights were functioning. It took a while but they found the single bulb among multitudes that needed replacing. Job done; car washed; $33. Off and running.

The car meets all my needs and also has plenty of leg room. This vechicle is a hybrid which saves a lot of money on gas. The gas mileage is fantastic!

I have been getting my car serviced @ Pugi for quite some time & even though I didn't purchase my vehicle from them, they still treat me like family!

I bougth a car form this place,and the sales parson is helpful,and the finance directer Mr Larry Sherman is nice guy. I will recommend to my family,friend,and coworkers too.

This is the first time in my life that I have shopped for a car and didn't feel like I needed to take a shower after the experience.

Vehicle has been perfect for me. I am satisfied with the performance & comfort. Averaged 34.08 MPG over the 2 years. Safety systems all work correctly. Reliability has been great. Not a high tech guy, but everything works fine. Some competitors have better interiors, but it is OK. Has plenty of room & cargo space. Headlights could be a little stronger & liftgate could raise a little higher. Brakes are good. Gas to electric & back is seamless. With Toyota Care, I have had zero maintenance costs. Have signed up for Toyota Care Plus at a cost of $329 which is a no-brainer for another 2 years as it also covers a new air filter & cabin air filter at 30,000 miles.

I’ve had my car serviced here several times and like the professionalism, knowledge of the staff and management and the cleanliness of the facility. They also send coupons in the mail. I’ve moved out of the area and there’s another dealer closer to my new home but I started coming back to Oakbrook Toyota because the service is much better.

I am not a big fan of the exterior styling, but I love the inside. The seats are some of the most comfortable I've experienced. The layout inside is very well designed. The interior noise is a little higher than I had hoped, but not intolerable. I wanted a mid sized SUV that felt more solid than the Honda HRV that I traded that also gets in the upper 30's for gas mileage. The Rav feels very solid on the road. It drives great. The mileage I'm getting so far falls well short of expectation. With a combination of in town and highway driving, I got just over 34 mpg on my first full tank. In town, I'm a reasonable, calm driver. On the highway, I'm driving a steady 75 mph. I did not expect to get 40 mpg. My expectation was 36-37. I'm not sure if mileage improves as the car breaks in?

I came in for basic oil change service and Brian took care of me. Brian was friendly and knowledgeable. They weren't pushy with the recommended repairs, they just made a list that I can take care of when I have the time.

This car meets all my expectations. It is all wheel drive, gets very good gas mileage, has good trunk space in the back (especially with back seats folded down), excellent driver assist safety features and exceptional quality. When combined with the integrity of the dealership I am leasing this vehicle from (Gale Toyota of Enfield, CT) I am pleased with my overall experience.

This is my 14th car that I have purchased. Sometimes I know exactly what I want and where to buy it, but this time I was replacing a 2002 GMC Envoy and really had to shop around to find a similar car because we were completely in the dark on what mfrs offered size and feature-wise. When we stopped into ToN, we were fortunate to be met by Tom Clancy who stepped us through all of the features of the various versions of the 2018 Highlander. We looked at new and used. He gathered the info on what we were looking for and zero'd in on our choices. Although we had already looked at dozens of cars and still had a few more to go, we were so impressed with Tom and the ToN team that we bought the Highlander on the spot. We'd never been in a Toyota dealership before, and this was a very nice experience. We were introduced to Jose, Tom's manager, who helped resolve a small problem with the paint on the car. Joe in finance put the paperwork together quickly and without error. He also advised me on gap insurance, which I had forgotten about. Can't really say enough nice things about Tom, great sense of humor, did not waste our time, got right down to what our needs were, had excellent listening skills combined with excellent product knowledge. Tom had a mastery of the numbers as to what the costs of the alternatives would be and made the selection process easy and fast. He was very helpful during the test drive, making sure we understood the features of the car we were driving and going into good depth on the functions and benefits of each feature. Tom made car-buying (something I don't like to do) fun! Even the upsales presentation (add-ons you might want to snap onto the base car) was very well put together and took a minimal amount if time.

We are very happy with the RAV4 Hybrid. The safety features, comfort level and infotainment system are top notch. The ride is smooth and secure.

This review is about the service department. Best experience at a car shop I've ever received. There was transparency and communication the whole time. I purchased my first car here and I got the best one with my daughters fav color . I am happy Sherrie P and Eric Heinz gave me excellent service and also worked me in getting finances in an effective manner . Professional and highly recommended. Ty so much guys !👍

I've only had this car a week but it offers quick acceleration, plenty of power and great gas mileage- averaging about 42 MPG in about 60/40 around town/highway driving. Good layout and visibility and pretty quiet on the highway. Handling is good, much better feel for the road than the first generation of the RAV4 hybrid, which I found too light.

Wow, this team couldn't make buying my New Tundra any easier and living up to what was said from my initial contact with their internet team. Jessica and Jackie put up with all the questions I had to confirm the options and price of the truck and then Leo living up to their promise when I arrived. I just dealt with Schaumburg Toyota who promised the world just to get me to come in and then tried to add an additional $6000+ to their written quote with the expectation I would be fine with. Their listed internet price was even lower than they were now offering. Couldn't be happier that I got up and left. So when I was speaking with Jessica and Jackie they ensured me they were being honest with the price of the truck. I came into Continental with my doubts but was quickly put at ease meeting with Leo and soon I was a owner of a New 2018 Toyota Tundra. The entire experience was a home run, and I will be coming back when my wife is ready for a new Rav4. Thanks again!!!!!!

Just want to send out a thanks to Zoran Knezevic for his outstanding work and facilitating the job of me obtaininng my new Chevy Silverado 2017. Zoran demonstrated that he is passionate about his job and was there every step of the way making the process simple and fast. Will definiteley ask for Zoran again in the future!

A great design - comfortable and roomy (believe it or not) and with all the bells and whistles you could want. The safety features are really cool - parking assist, blind spot monitoring, cameras all around!