Wonderful Buying Experience
December 30, 2016
This dealership is not very close to where I live (north side Chicago, near Evanston), but it was worth it to test drive, and ultimately drive, a car that my husband and I were very interested in. We set up a time to meet with a representative a few days before and the team there had the car ready to go for us to test drive. We had the opportunity to work with Otto Brantley during the process and he was very honest, communicative, and knowledgeable. I didn't anticipate buying a car that day, but after having all of my questions answered and feeling comfortable with the car, price, Otto, and the company we were dealing with, my husband and I signed the papers for our VW Tiguan. It has been about 7 months since we purchased our vehicle and neither one of us have any regrets. There was one issue that I had and that was regarding the finalization of the paperwork. Another employee (I don't recall his name) was a bit pushy with adding additional insurance and options that would have costed more, and I didn't feel that the options were necessary. I remember saying that I didn't want any of it repeatedly, so that was a but frustrating not to have to reiterate my decision. Like mentioned above though, overall the experience was great and I would likely recommend this dealership to others based on my personal experience.