I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Jeff single handedly restored my faith in car dealers. After a miserable experience trying to buy a BMW X5M in Dallas, I found that Jeff had one listed. He had it fully serviced, checked the brakes and tires and gave me the measurements. He had BMW take care of some recall work before I arrived to pick it up and had it clean / full of fuel / and ready to go!! Nothing was misrepresented and I found the vehicle in better condition than described. He picked me up from my hotel and checked on my travels as it took two days to drive it home. Bottom line, customer service is lacking these days, but not here. I couldn’t be any happier!!! Thank you sir!!
I was on a 2100 mile trip in a F150 and developed a loud brake noise, stopped in without an appointment and they put the truck on the lift and found the problem and had me back on the road in a very short time. The technician and service manager were great and they even helped us hook the trailer back up. It was a pleasure to find genuine nice caring people.
We came in for tire rotation, and came away with a beautiful red corrola. Alan was a super salesman. He work with on the our trade issues to our advantage got us out of one lease and into another great one. Thanks Allen and Toyota!!!!!
Didn't feel pressured and people were very friendly
by Ravgirl from DealerRater.com
December 1, 2018
Alan was such an excellent teacher the night I picked up my Rav. He took his time explaining the different features my RAV has to offer and told me anytime I had questions I could call or text him and he would help me out It's very comforting to know I have a person who is willing to teach me all about my new vehicle to make sure I'm happy with my purchase!!
Alan Makabi explained everything I needed to know about the Toyota Rav4. He was very patient and took the time to answer my questions until I understood everything about the vehicle. He made the purchasing part of getting a new vehicle awesome!
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
Terry did a very nice job of explaining all the details of our lease purchase and showing us the many options on the vehicle. Curt also explained thoroughly and in detail the warranties to us. Thanks to everyone for making this a great experience for us!
Chuck James in the sales department was wonderful to work with! He is very knowledgeable, patient and helpful. He really helped me pick the right vehicle for me, a 2018 Rav4!! I am so excited and rate him very high! So thankfuk he reached out to me to come in and talk to him. Also, I give Tiffany in the finance department a great review! She explained everything so patiently, thoroughly and without pressure. She is an asset to CR Toyota!!!
Everyone is so friendly and helpful! Loved my car buying experience and totally recommend Toyota Cedar Rapids!!! I love my new Highlander!!!! Alan was so great he set up my Bluetooth and showed me how to use all the bells and whistles! Curt made the finance worry free and really explained everything very well.
The staff was pleasant and the process painless. Allen & Tiffany worked hard to make sure I understood everything, including my vehicle options, the financing terms, and how everything worked when I was ready to drive my new car off the lot. The only reason I did not give 5 stars was because they didn't have much flexibility on the sticker price. I will definitely return to Cedar Rapids Toyota for my future buying needs and recommend them to others!
Very professional. Brian didn't ask our life story. Didn't have to haggle much on price. Curt did a FANTASTIC job on financing. Kept on my bank to lock in loyalty discount. And his desktop computer was cool!! Thank you for the easy transaction.
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