Used 2023 Volkswagen ID.4 SUVs for sale near Fox River Grove, IL

Edgar and Sam were so friendly, professional and easy to work with. I felt like I could take my time and ask any questions I needed to.

I love this car! Have had it for 7 months. Very comfortable, charges quickly. The ride and performance are the best I have ever driven!

My wife and I considered a lot of dealerships to buy from but I always kept going back and searching their website and reaching out to the VW team because of the friendliness, the quick response to my questions and the understanding of letting the customer take their time to decide. Thanks again Jim Jacobson, Jason and PJ for all the help.

Despite the scary looking recalls my 2023 AWD Pro-s model has been 99.9% reliable. In comparison to my previous 2021 ID.4 pro-s which had several annoying system failures that necessitated immediate trips to the dealership. However the 2021 pro-s has the folding mirror option which I had expected to get in the 2023 pro-s but was very dissatisfied to learn it had been remover and put in the ‘+’ package. The mirror option should be offered as a standalone upgrade to all non ‘+’ 2023 and 2024 models as no $50k plus car should be without it.

I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.

2023 VW ID.4 PRO S. 1 year this July of 24, 16000 miles. Before the latest software update of 3.1 or 3.5 we could the full state of charge was 300 Miles. After the update, the max SOC dropped to 253. But many software problems were fix. The 12V battery is stronger than the 2021 (they were updated later). Fast charge to 80% is 35 minutes or less. I charge at home in Arizona we have solar with SUNRUN. We installed a 50amp this provides us with using WALLBOX 11kw so for example, today Apr 8, 2024. to charge at home from 18% SOC to 80% took rounding up 3 hours. Not bad. March Electicy bill was $40. No expense for fuel and money saved.

Al was very helpful, professional and he made the process seamless. The entire experience was amazing.

We love this car! Comfortable, simple, quick. It even has a back massager on both seats! So far it has been all we could have wanted.

After 9 months and 19,000 miles including 5 road trips, I have no buyer’s remorse at all! I love this car. Charging speed is good. The most comfortable car seats I’ve ever sat in. Build quality is rock solid. Very smooth and quiet on the highway. Lots of standard features at a reasonable price. Travel Assist works great, I use it all the time. Efficiency averaging 4 mi/kWh. I don’t know why VW isn’t advertising these like crazy. It’s one of the best values in the EV market today.

We had a great experience working with Edgar and would definitely work with him again

I was in the market for a very particular model and found one at this dealership. From first contact to leaving with the car had great experience. Everyone was awesome working with me and special Thank you to Arlen, Eric-GM and Marijana. Thank you guys for great service and experience.

Great Vehicles! Amazing and informative salespeople, I would highly recommend Gravity Auto here in Chicago for any used luxury high end purchase. I love my new Mercedes!

We are extremely happy with our 2024 Tesla. Louis was very helpful and kind. Thank you all so much!!

Jim was my sales rep. He was very nice and welcoming. Jim did an excellent job at explaining all the bells and whistles Volkswagen had to offer. He is definitely thorough and patient.

I had a great experience working with Toni the salesman, he answered all of my questions. i bought a BMW x5 the other day, for a great price. there was a small ding that i notices afterwords (a very minor ding). He gave me bindis number (the service advisor) and they took care of it. Awesome dealership and I will be recommending to friends and family.

Awesome service, answered my inquiry in 30 seconds, and the car buying process was quick and easy.

The Castle team was very accommodating in sale and helpful in the explanation of vehicle background and safety features.

We had the pleasure to work with Jim Jacobson. He is by far was the best salesman we?ve worked with. He gave us the best deal and was very informative. Not only was he giving us a great deal but he made sure we walked out with what we wanted. We looked over multiple options to see what would be the best fit for us. He made the long process into a great experience. I know we?ll be going back to Bill Jacob?s VW just for Jim! ??

Fair pricing and good service. Not pushy! Great group of people. Worked out well. They fixed the major issues with the used car like they promised.

I had a really good experience purchasing my son a pre-owned vehicle. Great customer service and they responded and followed up immediately

Mario kept the process straightforward, professional and made sure that I was out of the dealership in a timely manner