New and used 2025 Volkswagen ID.4 for sale near Cornelius, NC

Good all around experience. The personal service, courteous attitude, drop-off experience and thorough addressing of all my concerns was the best I've seen in quite awhile. The dealership/service department made me and my wife feel like we were their best friends. Also greatly appreciated a thorough explanation of how each item was addressed. There were 5 or 6 issues that needed attention.

I have never really had a great experience purchasing a vehicle, so when I made an appointment to see Kevin “Soupy” Campbell at Carolina Volkswagen to discuss a used vehicle I saw online in their inventory, I did not get my hopes up high. I honestly came to my appointment with expectations to be disappointed. My credit was not superb, and I knew that I was upside down in my Jeep Patriot. Kevin assured me that he was going to take care of me regardless of the outcome. He was so friendly and personable and the staff was so accommodating. They made sure my son had a snack and I had my caffeine  Kevin introduced me to Christina Bartolotta, the General Manager. She was downright amazing! Upon my arrival, not knowing who she was, she complimented my hair and her smile and demeanor was so genuine. The title of “General Manager”, would make you assume that this person would be too important to have a casual conversation with you or to give you a compliment in passing, but she changed that myth I had in my mind forever. She couldn’t have been more helpful. When Kevin aka Soupy advised that a new VW Tiguan was in the works for me, I couldn’t believe it! The General Sales Manager, Ernetso Bonita, worked his magic and presented me with some numbers that I could afford for this new vehicle. Ernetso and Christina both stayed late to ensure that my financing went through. They worked extremely hard over the phone with the lender to make sure all t’s were crossed and I’s were dotted. Any questions I had, they all answered before departing. I walked out of the dealership feeling accomplished and secure. There was no buyer’s remorse! I absolutely LOVE my Tiguan and this experience has left me a VW girl for life! I only have plans to purchase from Carolina Volkswagen, PERIOD! Thank you Kevin, Christina, and Ernetso for making me a believer that purchasing a vehicle can be a wonderful experience! Please see this team of individuals if you are in need of purchasing a car! You wont regret it.

Bobby in the service department is great and made for a smooth and personable experience

First time I purchase a Volkswagen CPO car by internet/phone and out of State. It was a graduation gift for my daughter. Zachary and Ernie gave great service and had the patience to answer all my questions and made me feel secure about my purchase. Hands down I would definitely recommend both of them and the dealership to anyone.

So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told him our story, and what we were looking for. He listened attentively asked a few more questions then led us over to the Passats. After looking at the New models we walked over to the Certified Pre-owned and there it was, a Passat R-Line w/Comfort Pkg. a really nice car. We took it for a test drive as well as an SUV and fell in love w/the R-Line. The rest is history we chose the R-Line. Through the whole process Chris didn’t try to pressure us or hound us into buying a car. Thank you Chris.

Bobby and the service department was exceptional! They were truly flawless and customer first experience was a nice refreshing change compared to other dealerships I have dealt with!!

If Carolina Volkswagen were a Christmas tree, Mr. Donell Richardson is the shiny star on the top of the tree. That is an interest word picture because I don’t know how we could get him fixed to stay up there! He made the entire process of purchasing a car relaxing and enjoyable. Donnell knew the details about the 2012 Toyota Highlander that we purchased and he took time to show us some cosmetic issues that we probably would never have noticed. He impressed my wife and I as a man of honesty and integrity. When we sell the Highlander, Donell is the first call that I will make to purchase another vehicle. As for the Finance Manager, I was ready to go to war with him. When buying a car it is that department that messes up any good deal that a sales person puts together. I was ready for the “hidden costs” and sneaky add-on’s, ready to argue about them. That’s just the way Finance Managers operate, you can’t turn your backs on them! Mr. Chris Gray totally upended my arguing plans! Chris was honest, upfront and,shopped for the best financing deals for us. We were impressed with his “customer first” attitude and his eagerness to work, ensuring that Donell’s deal was honored. If Donell was the star on top of the tree, Chris was the stand. Seldom seen but always working hard to hold the tree upright. This was the best car buying experience that we have ever had thanks to these two fine gentlemen. Dale and Susie Austin

Matt always goes the extra mile. He pays attention to what the customer has to say! Matt will make sure the job gets done right!

Best car buying experience I have ever had! My sales associate Craig listened to my needs and showed me exactly what I was wanting. The finance department made the process fast, friendly, and easy to understand. My new 2023 Tiguan is beautiful and I can't thank Carolina VW enough! I highly recommend!

Great service, patient and answered all my questions. Love my new vehicle. Rusland was a great sales rep.

Great service and very professional service team communicate very well about what service i needed done

They were very professional and quick about servicing my car. They gave me a summary of what they recommended and the services I needed. I recommend their services.

Had awesome service here today. Very pleasant atmosphere. Very nice employees. Bryan in service was top notch! I highly recommend this place! I will buy my next car here.

Amazing service department! My car had a complex problem and they did an super job Staff was professional and very nice! Would highly recommend. They had good communication throughout the process.