I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
Great car, fun to drive and excellent mpg
by Sab0710 from North Las Vegas
December 26, 2018
It is a great car. It's the TDI model so it's diesel which makes it excellent on mpg which is something like 45 mph on the highway. The Turbo gives it very nice HP with great acceleration when you need it, the SEL model also give this Jetta all the "bells and whistles" love the heated leather seats, dual climate control, back up camera, GPS, moon roof, etc all in all its a very nice car the only Con would the engine is a little louder than id like but really not a problem at all, it is a diesel so the engine sounds like micro semi truck engine .
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
2015 Jetta TDI SEL 6speed manual
by AnthonyTDI from Troy
November 8, 2018
This car fits all of my needs. Comfort, fuel economy, handling, power and quality. I have averaged 46.7 mpg’s driving a mix of city and highway. Plenty of passing power on the highway. 300miles on a half of a tank of fuel is impressive.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Friendly, fair pricing and no pressure. I test drove on my own and there was no urgency to buy. I worked with Frank. We negotiated over the phone, took less than 10 mins, and Frank had my paperwork ready upon arriving and took less than 15 mins to sign. Unfortunately, after taking the 2015 A4 premium plus with manual transmission home, the pedals gave me issues with my knees. I talked to Frank and Stu (owner), both gave me a fair price to return to A4 for another purchase. These guys are classy salesmen. Again, their pricing is fair and there is no pressure to buy.
I leased my first Jetta and bought my second.
by Uncle Mutt from St Louis, Missouri
December 30, 2018
I enjoyed the comfort and power of the Turbo four, but it was too low for my girlfriend and me. The handling was suberb. Nice car.
My car was overheating on my way to work, and I managed to get to BMW Bellevue. They got my car into the service line, quickly diagnosed and discussed my options, and repaired effectively at a fair price. Recommended.
by Slindsey from Kent Ohio
November 28, 2018
I love the styling both inside as well as outside. The gas mileage is great and it is fun to drive. It doesn’t have a lot of horsepower, but being stick shift makes up for it.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
love my diesel
by Steve from Charlottesville, VA
December 17, 2018
This is a 2015 Jetta TDI which received the diesel "fix" from VW. Runs fine, gets 48 mpg on trips to FL, very comfortable on long rides. Very large trunk, so nothing gets left behind.
Recomiendo este Dealer en su plenitud. Muy profesionales y excelente atención al cliente en especial con el vendedor que me ayudó en mis pagos y encontró lo que realmente buscaba. Gracias Eduardo Mendieta te voy a enviar muchos clientes.
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
We always have our cars serviced at Campbell Volkswagen and just purchased another car at this dealership. We appreciate that they believe in their vehicles, are knowledge, and have a huge community presence by supporting local charities. We have a favorite sales representative, Clint Richardson. Clint Richardson is not only a superior sales representative, but is one of our favorite people. With humor and attention to detail, Clint actually makes purchasing a new car fun. He goes way above and beyond with extra attentiveness; he programmed our new car's radio with our favorite stations, paired our phone with the car's system, and streamlined financial transactions. As repeat customers, we know that Clint takes the time to get to know his clients so he can find them the best car for their needs. Thank you, Clint!
This is the 6th car our family has purchased from Campbell VW/Nissan. First one in 1986 then another in 2002 and then 2011, 2015, 2017 and just the other day. Alan Kemper was our salesperson for the last 4 and I readily recommend him to other family and friends who are car shopping. The dealership in general is welcoming with a comfortable feel, not too stuffy yet professional. Service and parts departments are tops.
Gani made my buying experience enjoyable. No pressure Gani was always available to answer questions and take test drives. Rome made the final loan process easy. Good work guys!
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