I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
Great vehicle for my daughter
by Cliff from Fort Lauderdale, FL
January 12, 2019
It’s a very good first car for my daughter. She really loves it. It’s a very safe car for her. Her mother and I are happy with the purchase.
It was a satisfying exprience buying a car with them. Nolan was great and very open and honest about everything and trying to make sure i got the best deal. Everyone there was great and i had nko issues purchasing a car through them.
Budget fun and spacious family car for the size
by AP1194 from Indianapolis, IN
November 29, 2018
I 'downgraded' from a CC to a Jetta GLI because I wanted a lower monthly payment and it's been a fine move. The Jetta interior is not as nice as the CC or as well put together, but there is a lot of room for such a small car and it's comfortable enough even on long drives. The 2.0T engine is a strong performer at low RPMs, with good passing power and a responsive transmission. Ride is mediocre; I think the tires are too hard. The cheapness of the car also shows with more road noise than I prefer.
Maybe I complain too much! The radio is very good; the tech interface is easy; the climate control works well (but no rear HVAC vents!!!); heated seats, sunroof, and satellite radio are luxury enough for me. Overall it's a good value and a fun car to drive. It's just not as good as it could be.
I was so anxious about buying a new car, being a single female I always feel like salesmen treat me differently than they would a guy .... but not Vega. He was awesome & totally pit me at ease. Left with a new car and a smile!!
I had issues with my Passat TDI traveling thru South Florida, I brought it in, within two hours I was back on the road issue resolved. Darren went above and beyond to assist me. I felt for the first time 100% full support from a VW Dealer. Thank you for outstanding customer support,
My wife and I were driving south for the winter when we heard a sudden screeching noise from the engine of our 2011 VW Tiguan. We were five miles from Orlando on US Route 4 so we pulled of the highway at Lee Road to check it out. When we opened the hood the noise was deafening so I Googled VW dealers and found Mars Volkswagen one half mile away. When we arrived Brian, a Service Representative, was quick to suggest it may be a Breather Valve. He advised us that we should not drive it any farther for fear of causing significant damage to the engine. He went on to say that the Service Department was booked solid but he would do his best to diagnose the problem and recommend a solution as quickly as he could. Long story short, Brian had us back on the road within two hours. He was gracious, concerned, communicative and very customer focused. We had a great experience and thank Brian for his professionalism and kind assistance!
We had the pleasure of working with Wes directly and he was FABULOUS! He was fun, easy to work with, and there was zero pressure. He know tons of fun facts about the car and you could tell he loves his job! Including 2 test drives, we were in/out in under 3 hours! I would absolutely come back just to work with Wes again! He was super and this was hands down the VERY BEST car buying experience we have ever had! Thank you!!!
I???ve liked the Tiguan for a long time and when the 2018???s came out I really liked the new body style. Matt helped me get the best numbers and showed me everything about the Tiguan. I couldn???t be happier with my new VW
Joe was an amazing car sales man. He was true to what he said and if he didn’t know the answer he found it out for you. Every time I called Hertz Joe would answer it was like he was running the place. Anytime I went to the dealership Joe was out in the heat showing a customer a car. He is just so great. When we went inside the other car sales men were just sitting around eating or chitchatting. Joe was an amazing experience just in himself I have never felt so confident in buying a car and not feeling preassured or stressed. I’m sending all my friends to hertz but not for just hertz but to speak with Joe because he is truly amazing.
by Daddy from altoona pa
January 1, 2019
This car met my needs at the time. I have needed a car that got good gas mileage and was not a prius. this filled the need. the vehicle is sneaky fast (it’s not camaro but comparatively)
I had such a great experience buying my car with Victor Lopez.
His personality was so friendly, he was very helpful and was hands on to help finish our deal. He definitely went above and beyond to please us with the sale of the car.
Thank you again Victor, we really appreciate you.
Car serves as a great commuter car for me
by Jackie 289 from Chicago, Il
December 10, 2018
Car gets over 475 miles to a tank of gas. Very few maintenance issues if any. Has heated seats, mirrors, apple linked radio. Great car for the money
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Great Drivers car
by Louis from Fairport NY
November 5, 2018
My VW Jetta is a very good drivers car. My wife loves it. it's power and fule milage are very good. We are strongly considering leasing a second Jetta. I would recommend a Jetta to anyone.
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
always happy with our volkswagon purchase
by Judy from Freehold Township
November 2, 2018
Service and reliability of the sales team and vehicle have met up to expectations and always with friendly environment. I have always been greeted with a smile and all questions answered.
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
A terrific little car
by JettaJoy from Gaithersburg, MD
October 4, 2018
great on gas, lots of space inside (my son is 6'3) and has plenty of legroom, trunk is larger then most mid size cars, extremely reliable
I had an amazing experience as a first time buyer. Carlos was extremely thorough and I couldn't have asked for a better consultant! The sales team did everything in their power to make sure I got what I wanted while maintaining the same target price. I'm absolutely in love with my new car!
Picked up a car on their website, told them what I can do for payments, THEY GOT IT DONE IN MATTER OF HOURS, Jeffrey Eller picked me up at my home and explained ? I had professionally , efficiently and effectively. Made my leasing simple and easier.
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