Basically, I believe that when selling new cars there shouldn???t be any problems with the car. Due to my experience here I had to wait an extra hour and a half after purchasing the vehicle. It should have been all ready to be received upon purchase
Well planned out car
by Lloyd from Greeley, CO
January 13, 2019
I have only owned car a couple weeks but so far i like everything about it, it seems to be pretty much everything that is advertised
I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of service writer Justin. He looked up my history and service contract, gave me the correct maintenance schedule and pricing, and quickly followed up on my request for additional work (wiper replacement). My car was ready in less time than anticipated and all service points were properly done. Thanks, Justin!
A very godlooking and reliable car
by Sam from Coquitlam, British Columbia
January 10, 2019
This car is so amazing! It is a totally different look and feel to the old Jetta. It is the biggest change since 2008 in the Jetta's! I think VW did a great job. The inside is incredible. SO many great features and comfy leather seats! The trunk is very spacious and and the technology inside is fantastic. Great car, especially from the drivers perspective since the screen is slanted towards them.
Farooq was the best. Ask for him. Great salesperson. My transaction was based on price alone. I told that to Farooq, and he came through with a great deal.
This car is a steal!
by EricF from Chattanooga, TN
January 10, 2019
My 2018 Beetle is in shop for warranty work and I am driving a white 2019 Jetta S. I'm liking it alot so I was checking out pricing on Car Gurus and I can't believe you can pick an automatic S for under $14k! I'm seeing dealer discounts of $6,000 off MSRP on the S model. Heck of a deal on a pretty decent car. The full LED lighting is amazing. My only wish would have been to include satellite radio. The CarPlay is nice and makes up for no sat radio.
I had the best experience at Rick Case Volkeswagon. They were so nice and efficient that it didn???t seem like we were dealing with purchasing a car. I think it was the shortest time I???ve ever spent dealing with leasing a car and the least stressful. Great dealership and I will recommend them to everyone!
Wishing I still had my 2016 Jetta
by Jun from Thomasville, NC
January 3, 2019
I regretfully Traded my 2016 Jetta for a new 2019 Jetta in November and wishing I could get my old car back. One disappointment is that The navigation system was changed to a system of using my phone, the problem with this is when I use the Bluetooth to call someone, I loose the map app, which is frustrating. I also had the creme color interior in my old Jetta, miss this too, the creme color was so much better. Just felt classy and clean looking. Really miss the cleansess / classier look of my old car. New car has too much dark areas, I have the tan model. I do like the new heat system, works great. I also like the extended warranty of new Jetta, car also handles pretty well so far. Just wish I had not traded just does not feel special.
Me and my husband were in a very peculiar situation and Sam Borges (Sales Manager) and Alexander Herrera helped us and they took no effort to help us. I highly recommend Volkswagen Rick Case, little time on hold, calm and comfortable environment.
Everything I wanted
by VET from Marietta, GA
December 31, 2018
This car comes standard with all the features that I wanted--backup camera, heated seats, and many more that I haven't figured out yet. It rides smoothly and has good pick-up.
Needed a new battery due to it malfunctioning. I dropped off the vehicle at the Service area and Walter had it replaced it with no issues. Thank you
a prominent grinding noise occurs when acceleratin
by joyce from Oceanside
December 29, 2018
Transmission problem at 25-30mph there is a grinding noise when accelerating moderately. Dealer has verified this problem. To date, no
recall or fixes are available, so I am told
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