I was talking to another dealer about buying a 2018 GTI, but they gave me the run around constantly (oh it doesn't include our add-ons, oh it includes every incentive, etc.). I walked into Hendrick and made it known I wanted a new GTI. After an initial lowball on my trade-in they easily matched it and lowered the price on theirs below the other dealer. They made the buying process simple and easy. Plus they (the dealer) covers the first 10K service which VW no longer does . Another plus. Finance was pushy to sell their stuff, but it wasn't too bad. Overall I'd give them a 4.5/5.
I usually hate buying cars and having to be at the dealership for hours. But I had a great buying experience with Ademir and his manager Jeremy. They were very professional to work with during the entire process
I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all.
To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.
Purchased a Golf R this past weekend. They had a car show going on so it was pretty chaotic. Yet Salesman Chris R. and Sales Manager James C. took the time to get me the deal I wanted. No high pressure sales pitch either. Even got me a great loan rate. I couldn't have asked for a better buying experience. Great Job Guys! Thanks.
Good buying poor customer service. Don't waste you
by Katie from McKinney tx
January 9, 2017
The buying process was phenomenal! However the poor customer service you receive after is not worth it. I left multiple voicemails asking about my plates and none were returned. It's not just about the buying process it's about the customer service you recieve the whole way. I would take your business elsewhere.
Everyone at VW McKinney was very friendly and customer-oriented. They had exactly the car I had been searching for, and they worked with me to come to a price we both could agree upon. The car was nicely detailed when delivered to me along with a full tank of gas. I recently took the car back to the dealership to have something installed, and I found the service department to be as friendly as the sales personnel. There is a VW dealership closer to my home but in the future, I will drive the extra miles to VW McKinney for their friendly attitude and top-notch service.
We bought a new Jetta a week ago. We worked with Brian A. He was awesome. We called ahead of time with a few questions. He was waiting for us when we arrived. He helped us find exactly what we were looking for in the price range we needed. He made the process extremely easy. He even went above and beyond to get some forms signed just to make it easier for us! Great customer service!
Showed me as many cars as I wanted to see. I test drove every single one I considered. My sales associate was easy going, friendly, good looking and offered a lot of information. The facility was very tidy and smelled delightful.
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