The moment I stopped by here, I was not really planning to buy a car. However, EJ was really helpful and persuasive. EJ tried to get what I wanted and he was successful to get me the perfect car I wanted.
And the atmosphere in the dealer shop was friendly. People were kind and EJ and one of people there even asked me to have some sushi, probably that was about time they had a lunch together.
At the end of conversation and procedure, I finally decided to buy a car, my new Passat there. And I am sure I will recommend this place to my friend, and I will probably stop by when I want to change my car in the future.
Jessica is awesome! She is ALWAYS friendly and helpful. The day I came in , she was the only one working the intake desk. She handled all the customers and more! I wish someone had stepped up to handle the next person in line (kind of like they do in the stores when lines are long). Not that Jessica couldn't handle it-it was that she shouldn't have to handle it on a Saturday when there are more people coming in for service.
Jon is the best salesman I have ever worked with when buying a vehicle. I have had good experiences at Tony in the past with both a Passat TDI wagon and a Jetta TDI wagon. Fair, honest, no pressure, no back and forth. It was almost unbelievable. Jon explained the CPO warranty, road service, and features of the car in a clear and direct manner. I would definitely recommend Jon and will ask for him by name every time I come to Tony. Thank you Jon! You are truly a cut above.
Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how much we were willing to pay. Paul and Kevin ensured they met our needs and didn't take up our whole day. They never made any false promises and went out of their way to ensure we got the best deal possible. Thank you Tony VW. We will be recommending you to as many people that will listen.
Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the right one. He showed very good personality like patience and warm words to made us felt we found the right sales. We decided to buy the car after his working time, he and Paul and Joseph all stayed later to help us. We really appreciate their help. Eric is the best sales that I have seen at a dealership. I will recommend him to all my friends.
Outstanding Service and Quick Delivery of Vehicle!
by Nap45 & AndrewA from DealerRater.com
April 8, 2018
My son and I went into this dealership on Easter Sunday and within minutes of choosing a vehicle; we were sitting into of the finance department. It was very professional and no haggling necessary. My son purchased a new VW Passat. The cost was perfect and fit into his budget nicely. Overall, I was well pleased with how well the sale was handle and the time it took from start to finish. Thank you so much gentlemen! I will recommend this dealership to anyone!
It is always a wonderful and positive experience that I receive from getting my Volkswagen Jetta serviced at the Honolulu Volkswagen service Department. From calling in my appointment (to where they fit me in, even though they were busy), checking me in & out and keeping me informed of the progress/status of my vehicle servicing (Jessica was awesome), the comfort of the waiting area (complete with complimentary beverages & a TV (mostly with a nice movie on playing), to getting a ride back home & back again to Honolulu Volkswagen when my vehicle was done (Chris and his expertise shuttle servicing was great) and to all the auto service technicians who worked on my vehicle to make sure I get it back in a timely manner; I thank you all. You keep making my experience at Honolulu Volkswagen an great one and I look forward to coming back again.
Went in for my 10,000 mi service/oil change. Actually it was super convenient because I called and was able to bring my car in same-day. Jessica was awesome and very helpful. No pressure to purchase anything and took care of only what was needed. Oil change was done within a reasonable amount of time too. I really felt that Jessica really cared about me and my car, which is why I decided to do this review.
My boyfriend and I went to a few other dealerships before choosing to work with Tony auto group. Jarem was the reason we decided to purchase a vehicle from them. Off the bat, he made us feel comfortable and confident with his ability to deliver quality and exceptional service, it felt as if we were car shopping with an old friend. Not once did we feel any pressure to buy from them which made me feel like my happiness about choosing the right car for me was more important than just making another sell. I know that kind of genuine service is very hard to find to in this industry and I appreciate Jarem's and Paul's polished professionalism. I would highly recommend working with Jarem and the Tony group.
I contacted Eric Stephens the night before about the car that he had advertised. He met me the next morning before I had to get to work. Eric took me for a short test drive due to my time constraints. Eric gave me the paperwork and explained how to do the credit application online. By the time I came back in after work that evening everything was waiting for me to sign. It was the fastest car buying experience I have ever encountered. Eric was very pleasant and available when I had questions. I would highly recommend Eric and the Tony Group.
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