From start to finish, the whole car buying experience was seamless, especially coming from out-of-state to purchase a new VW. The entire team at Mastria VW was polite, attentive, knowledgeable and very easy to work with. Will definitely come back to them for the next car!
Excellent service and friendly, knowledgeable staff. I will be going back for my next VW purchase.
I came in to trade my old car for a new Beetle Convertible, with 2019 being the last year for the Beetle- not an easy car to find...
I arrived at around 2PM on a Friday and was driving my new one home by 6PM the same day, this includes the entire process from apprising my trade, securing finance, dealing with my insurance carrier. Everyone went above and beyond to get me on the road with my new car for the weekend.
Go see the team for your next VW!!
The service department at Paul Clark V.W. has been good throughout the years (as a personal evaluation consisting of about 20 years as a customer); however, presently it seems that its commitment to provide a good service has been incremented in its competency. I personally have been well served, and definitely recommend the service department at P.C. V.W. to those that may need its service. The professionalism of Mike Sobaleski and Patrick Clark will definitely help ease the process.
Excellent personal service without all the painful time consuming ordeals that usually goes with purchasing a car, I would recommend Anyone who???s interested in a VW to see Justin Thanks Christos Papoulidis
I was buried deep in negative equity and had expensive repairs to get back on the road, I was in a bad way. Shawn was able to help me out tremendously by getting me into a brand new car with almost nothing out of pocket and my monthly payments only went up a couple of bucks. Outstanding! I can???t thank Shawn, his sales manager Jon, and the finance director Tom enough for how helpful they were on such short notice. A truly exceptional experience.
I am extremely satisfied with my experience at Mattie Imports. Shawn knew everything about the car I was buying and he had an answer to all of my questions. The price was fair, the car is in great condition, and the buying process was quick and efficient, leaving me plenty of time to learn about and enjoy the Audi before starting my new job. Tom explained all of the pricing in great detail, and he was able to find me a lien holder in under an hour. As a first time buyer, I really felt like a valued customer when speaking with Shawn and Tom which I'm sure can't be said about most dealerships.
I had a great experience working with Shawn Haggart is by far the best sales person I have ever dealt with and I have bought many cars over the years .. I would highly recommend him to anyone looking for looking for a car
The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices were much lower than at another VW dealer where we had shopped. Sales staff was great (thanks Tony!).
The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
I have leased 2 cars from Wellesley VW and have gotten excellent service on both occasions. Both times I have dealt with Jens Albrecht. He is friendly, patient, and willing to answer all your questions.
went in to look at a used vehicle but ended up buying a new passat. kevin was very helpful and did not pressure me, the discount on new car was fantastic and trade in value was good too. the facility is very clean and the whole process didnt take long at all.
I leased an Atlas at Wellesley Volkswagen over a Toyota Highlander and Honda Pilot (can't beat the 6yr/72k bumper-to-bumper). I went into the dealership having done my research which was apparent to the staff. I had a very straightforward and positive experience with Eric in Sales and would recommend both Eric and the dealership to others.
My family and I have been long time customers at this dealership. We have bought multiple used cars and leased multiple vehicles as well. Customer service is always excellent. This time I was in need of a new car after having my preowned Jetta for eight years. I was assisted by Marc Shoenhammer in leasing a new vehicle. The entire process was seamless and easy. Marc was knowledgeable and assisted in the whole process while being personable and making the whole experience a comfortable one. Excellent customer service and an excellent dealership.
Knowledgeable, helpful, and not pushy sales process
by bri311 from DealerRater.com
November 1, 2018
We worked with Marc Schoenhammer to purchase a new e-Golf after having rather negative experiences with salespeople at dealerships for other brands. Marc was patient and helpful, with a detailed knowledge of the car, so that the entire process was the most pleasant buying experience I've ever had at an auto dealership. Overall, great customer service, and highly recommended
I highly recommend Jens Albrecht at Wellesley Volkswagen. I recently visited a handful of dealerships while looking for a new car. Jens stood out being the most professional and knowledgeable sales consultant I encountered. He was genuinely interested in finding the right car for my needs versus selling me what was immediately available in his inventory. His follow up and attention to detail was superb. He made the car buying experience an easy and pleasurable one.
We were in the market for an EV, so we stopped by Wellesley VW to try out a 2018 e-Golf. We were assisted by Marc Schoenhammer, who was very friendly, patient, and helpful. We liked his low-key manner — not at all pushy or high pressure, like so many of the other salespeople were at other dealerships. We ended up working with Marc to purchase the e-Golf, and we were impressed by his responsiveness and his detailed knowledge of this vehicle, both pre- and post-sale. We didn't have much interaction with others at Wellesley VW, so I can't say what the other salespeople are like, but if you go there and deal with Marc, you can expect to receive great customer service.
We just leased a Volkswagen Atlas from Eric Tonkonogy. He was knowledgeable, honest and helped us get to the price we needed to be at. After visiting several dealerships, I felt we were getting the best deal and service through Wellesley VW. It was one of the most seamless car buying experiences we???ve had. We appreciated Eric???s straight-forward approach and would lease from him again.
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