The Perfect Experience
May 1, 2018
I went in to look for pre-owned, certified Subarus with a very strict set of prices guidelines and needs (though my needs are pretty simple). Jesse Gordon gave me a full walk through of all pre-owned cars, including the backlot where he took down inventory numbers to ensure we could get full details. Chatting with Jesse was easy and zero pressure. He???s a good salesman certainly in the sense he quickly got what I was looking for, and never tried to faux upsell or any nonsense like that. No ???premium undercoating??? or ???deluxe floor mats??? ever hit the table once he knew I was looking for a basic model with high reliability and didn???t care for anything fancy. Comparing prices, we found a 2018 Subaru Impreza to be a great match and more than comparable to like used cars on lots. We got an initial quote, I placed down my cost needs and trade-in, and Jesse quickly got managerial response and an evaluation of my trade-in. When the final deal didn???t quite beat my needs (because I was being incredibly exacting and frankly if my current car had any known issues besides age I would have signed in a second). Before I left, Jesse asked if I could stay a moment to discuss further discounting with the manager, where we discussed viable options that were frankly very good. The only reason I didn???t buy was because I may be moving in August, my awful Taurus runs, the same time my registration is up, and the price and APR was slightly (literally max 200 over the life of the loan) out of my range. I have never had a better experience in a dealership, and I would recommend Jesse over and over. I even made sure to write a note to leave this review, and when the manager offered his card for my future needs, I specified, ???I appreciate it, but if I???m able to continue working with this gentlemen in August I want him to be my salesman.??? We shook hands with no pressure, and he even asked for feedback on what he could do next time, not just to sell the car but to give the best experience. I didn???t have much to say since he???d already done it.