Friendly and Helpful
December 3, 2018
TLDR: Brett and Joe were extremely helpful in finding my wife and I the best car for the money we were looking to spend, and also helped us make sure it was CPO. My wife and I were trying to locate a replacement car for our previous one that was totaled in an accident. So we started shopping around, and we only had so much time before the rental we had was to be turned in. After a poor experience at a dealership near us, we decided to broaden our search to outside the state of Maryland. That's where we found the website for Alexandria VW. We called pretty late at night on a Thursday with interest in a few different TDI models they had on the website, and we were connected to Brett, who immediately went searching the lot to ensure they were present before we even drove out. When we arrived, Brett was cordial and helpful from start to finish, and was as honest and forthcoming with information as a person could possibly be. He even ran preliminary numbers for us so neither us or him would be wasting time on a car that wasn't going to be purchased. Following the salesfloor portion, Joe was the finance officer who ensured our paperwork portion of the purchase process was smooth. He walked us through all the available options and add-ons, didn't disguise anything, and we all had somes laughs. Before we could finish the paperwork, the internet for the dealership went down, and they went the extra mile to ensure we could drive the car home that day and finish the paperwork later. Overall, this is a great dealership and I highly recommend it. P.S. if your looking for a TDI in particular, ask for Brett. He'll make sure you find what you're looking for.