I am a long time Subaru customer and have bought several Subaru,s. I have known several service reps but Karla Thurman is head and shoulders above every service rep I have known. She is very knowledgeable about Subaru products and the service they require. I know when I deal with Karla that the correct service for my vehicle will be provided. This dealership is fortunate to have Karla at their location - Kudos to Karla - Robert Castaneda
My husband and I have purchased five subarus from West Houston Subaru.
The buying process is stress free and customer oriented. The service and repair department is excellent. Yesterday we bought another car, 2017 Outback, from
Vince Ramacca. Vince knows the product and is able to answer any question buyers could possibly ask. He is quite fair and extremely helpful in differentiating qualities among the various models. Vince has a great personality and sense of humor! He really listens to customers and is extremely helpful in guiding them to make informed decisions. Bravo, Vince Ramacca! Job well done!
West Houston Subaru and Vince Ramacca went beyond!
by Ross Campbell from Olathe, Kansas
July 5, 2015
As an out of state buyer, I would recommend West Houston Subaru to everyone that I know. I purchased a used Honda Accord from Vince Ramacca awhile back and still feel that it was the best decision that I could have made; this is why: I looked all around the country for the best deal that I could find on a used Toyota Corolla and West Houston Subaru had it, so I got in touch with a sales guy by the name of Vince Ramacca. Vince spoke with me and confirmed that he had the Toyota in stock, he also confirmed the sales price and car details. After talking to him for awhile he started to understand the reasons behind why exactly I wanted the that particular vehicle. After listening, he began to let me know that I had other options based upon my ideal vehicle criteria. He was not pushy or like a typical car salesman but rather informative and understanding. We went back back and forth via email for a some time and I finally decided on a lightly used Honda Accord. He took the effort and the time to work with me to find the perfect car that fit my needs/wants. I was not just another "sale" like I had been at every other dealership that I spoke with. A few weeks after our initial discussion, I flew down to Houston from Kansas City and Vince even went so far as to pick me up from the airport in the Honda that I ended up purchasing!!! He had me out and on my way within a few hours and to this day, I feel that Vince made all the difference in my purchase satisfaction. I will be purchasing all of my cars from Vince in the future and my family has done and will do the same. In all, I have never found a more caring, professional or intelligent car salesmen than Mr. Ramacca. In addition, I don't typically write reviews, but I feel that the service I received at West Houston Subaru and with Vince truly warranted a great review because they went way above and beyond the call of duty for me!
The purchasing experience I had when I was taken care of by Elizabeth, was excellent. No pressure, very friendly - couldn't have imagined anything better.
However I want to add a note, that when I first called this dealership to check availability of this vehicle, I talked to a gentleman, who promised to call me back with information and he never did. In fact, when Elizabeth checked the system later, there was no record of my call. I'm glad I followed up and met the right sales person in the end.
We were assisting my elderly Mom in buying a car. Randy Buisson and Joseph Lucchese were so very patient with us. They made the process effortless. The prices on the PreOwned Cars are set and there is no haggling which makes life so much easier. It is what it is and you find what works in your price range. The financing was a breeze and we were in and out in less than an hour. The car was ready and clean when we were done. If you are in the market for a New or PreOwned Car I would start here. They have a variety of PreOwned to choose from and prices to fit every budget! Way to go Gulf Freeway Chevrolet! Way to set the standard!
For some reason, unbeknown to me, they had my car listed as a diesel car on their paperwork. It is not a diesel. This made a difference in the servicing of my car. I hope that it did not cost me more money on upkeep than it should have.
I had taken my vehicle in due to the service engine light being on for several months. I had taken my car to a mechanic 4 times for the same problem prior to taking it to Momentum VW of Clear Lake. Mr. Gregg Anthony in service was very professional and provided great customer service. He was able to schedule me an appointment right away. Once I took my vehicle in, they were able to find the problem without "guessing" what it could have been. Also, my vehicle was ready within a few days. They did not keep it for weeks at at time like most dealerships. I highly recommend their services.
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