First, I ended up not buying a car here but that was only because they didn't have quite what I was looking for. I do want to say that I had a very pleasant experience at Fitzgerald Outlet, though. I worked with Walter "Chet" Wilkinson and he was superb. Knowledgeable, pleasant and best of all not in the least bit pushy or a typical "car salesman"; I'd have just walked out in that case. I ended up purchasing a car at another dealership (who had a similar philosophy as Fitzgerald - no haggle. no pressure) and it really only boiled down to the fact that the other place happened to have a vehicle which fit the bill, so to speak. I very much would recommend Chet and company if you're in the market for a used car - no plaid jacket and smoke and mirrors.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
This is a honest hardworking family owned business and the quality and pricing of cars they deliver are top notch!
I called CarPros late on a Saturday evening after leaving a very disappointing appointment at a local dealership. Although it was after hours and they were closed the owner of CarPros told me he would stay so I could see the VW I had seen advertised online. This was exceptional customer service and instantly made me feel valued.
The first thank that I noticed was that the quality of the cars here were exceptional! Clean and all of them well serviced. Pictures did not even do the VW CC justice and I found the car the cleanest and by far the best quality of all the VW's I had seen at other places. It is obvious the owner is very selective about the cars he buys and sells.
The owner and his wife and son entertained several followup calls from me asking questions and even made an appointment for my mechanic friend to see the car on a day they were closed.
When I had expressed concern over the brakes during a test drive the owner assured me he would have them checked out and serviced again and he did what he said he would and even texted me a photo of the car up on the lift getting checked out.
The entire process made me feel so assured and confident that I was working with honest and caring people.
I am now a proud and very happy owner of a 2014 VW CC! Thank you CarPros!!!
from greeting in lot to close of deal...just terrific!!
by marilynbl1 from DealerRater.com
December 5, 2018
From the moment Adam met us in the lot, the experience was a learning one. He is so knowledgable about the product I was interested in and he listened to what I wanted. He brought two cars up for comparison, knew the difference about each one, and there was no "dazzle-dazzle"! Extremely honest and forthright with his answers.
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
I went to Auto Enterprise after doing a search on Cars.com, The car I wanted was a bit too high but I sent out a request anyway. Pete personally messaged me and asked If I wanted. When I said the price was out of my way he asked what I could do. They lowered the price and monthly payments to fit my budget.
When I went to pick up my car there were no extra fees, no shady deals, no bait and switch. I got my car, my papers signed, and I was out the door with a smile. If you need a used car, BUY HERE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Martin and Dwayne went the extra mile to make sure I was happy with my recent purchase. I've followed Dwayne to different dealerships with a couple previous purchases and I would do the same with Martin. These guys are honest and humble, a rare trate in car salesmen.
I was taken care of with out an appt. Friendly, fast & efficient service. I have always received courteous service and attitude from all of Lokeys associates. Including all their departments ... sales, service repairs and phone operators.
Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.
This is the best place to have a car serviced. I have bought 2 cars from Braxton and service them at this Mazda for years and I live 3 hours away. Ive walked into other dealerships but keep going back to ferman
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.