I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm. (It was not purchased at this dealership) I understand that things take time, and that it was a unique situation, but C.K. in the service department lied to me, was rude, and not helpful at all. I do have to add that the receptionist, porter & mechanic that I spoke to were all very pleasant and helpful. EDIT 10/9/18 - The Location Manager reached out to me to remedy this situation. I am happy with the outcome. Thank you.
I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take excellent care of my girlfriend bought a car. If you are looking for a Lincoln or used car please go see them they will treat you like family
Headlight, transmission, oil pan needed attention.
by Jetta SE from Gurnee, Il
February 6, 2018
I really love the friendly atmosphere there. The transaction was smooth. Bill Prince answered all my questions and explained everything to me. I walked out satisfied, relieved, and super happy about my new purchase. I'm so thankful. Thanks Bill :)
Awesome dealer! They treat you like family. The place is super clean and the staff is very friendly. Tyler, the service manager, really knows how to treat his customers . Great experience. Highly recommend.
Was in this dealership to have my leased car in for its 30K mile service. Patrick greeted me and was top notch with his customer service through my appointment. I highly enjoyed my experience. Thank you!
I purchased a certified pre owned 2014 VW Passat today. Eric Lee was great to work with regarding the purchase of the car prior to my over 3 hr drive. Marijana made the paperwork part of the purchase a breeze. We will more than likely buy here again!!!
I have been buying / leading cars for years but the level of fenomenal service I received from Marcus Bennett was outstanding . I will make sure to recommend this dealership to all my friends and family . And I love my Subaru Outback
We had a truly wonderful experience at Muller Subaru. We worked with Stan Fooks, John Rabenda, and Joseph Lee. We had initially had a difficult experience at another dealership where games were played with pricing, but after we headed to Muller we were treated exceptionally well. Stan was so exceptionally knowledgeable and really cared to make sure that we really understood all of the ins and outs of the process and the car we were interested in. John Rabenda was thoughtful and helpful explaining financing. Joe Lee got us in the door and helped facilitate and was responsive and helpful. Overall, it was a really great experience and I certainly recommend the Muller team.
Big shout out to Todd Jones for helping me get a great deal on a new 2018 Tiguan. He made my trade in process easy, he was fun and great to work with. Make sure you ask for him in the future. Great experience.
I'd like to recognize Ken Richardson for his outstanding customer service skills. As a salesman, Mr. Richardson was very well informed about the car and was able to answer all my questions. There was no 'pushy salesman' atmosphere and he didn't play any games that we all hate when it comes to buying cars. We treated each other as partners and closed the deal fast. I just purchased my new "Passerati" and my experience was positive. I highly recommend Mr. Richardson, you will be pleased with his interpersonal skills and the way he treats his customers! Marijana from their finance department went above and beyond to make sure I left with a smile on my face. She was very professional and created a great atmosphere.
Very glad that my son and I bought a nice used car for a good price at your dealer. Sales associate Ken Richardson was very helpful in our car selection and Marijanna Malencic in finance was very easy to work with to find a good loan rate and payment to fit my son's budget. So thanks to Larry Roesch and company for a good deal.
After having a horrible experience with a dealer very close to home, who claimed they couldn't find the car we wanted at any other dealer, we found the car at Larry Roesch. From the first call to the dealer, until we drove off the lot, we had the best customer service experience. Thanks to Eric, Ryan and Marijana for doing everything you could to get my daughter in to her first choice, first car purchase. No pressure, honest pricing and a real desire to get my daughter what she wanted, not just make a sale. Thank you!!
The sales associate, Ryan Crooks, made my car buying experience so smooth and enjoyable. He was super knowledgeable about the car and really listened to my needs and wants. The team in finance were also great to work with. Strongly suggest if you are in the market for a car that you visit this dealership!
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