Excellent Customer Service!
December 3, 2018
My experience was fantastic! The Walnut Creek Volvo team are committed to providing excellent customer service and are truly a joy to work with!
I am a proud owner of a 2011 Volvo c30 (T5 - manual 6-speed transmission) it is my first Volvo, my dream car, I purchased it new, as a custom order, and saved for years to buy it. So naturally, I'm diligent about its care and maintenance; and it's important to me to feel comfortable with a service team that I can trust.
Although I am a new customer to the Walnut Creek Volvo location,
I have been a customer of Grant Bos since 2011 (Service Production Manager). I trust Grant's commitment to excellence and his integrity, as well as, his authentic and genuine kindness. So, when he transferred to Walnut Creek, I followed. Although it is a longer commute than the previous Volvo location, receiving exceptional customer service is far more important to me than mileage.
Below are a few of the highlights to describe the excellent customer service I received before, during and after my service.
Before my service appointment:
I received a personal phone call from Paolo (Service Advisor) to not only confirm my upcoming service appointment but also took the time to review the services included in my VIP extended warranty, as well as, discussed and noted a concern about a safety and performance issue I was experiencing with my car.
The day of my Appointment:
Wow! The team environment was buzzing with upbeat energy - it was clear that the team enjoyed working together! When I arrived, I was greeted by Lisa and Joanna (Reception), I met with Grant and Alan to review my service (Service Production Manager and Service Advisor). Alan then introduced me to several members of the team, including Casey (General Manager), William, Alex and Bruce (Sales Team), and Paolo (Service Advisor, mentioned above) who drove me to pick up my rental car.
After my service appointment:
My car was serviced the same day. When I returned, I met with Alan and Grant to review the maintenance report, as well as, the follow-up needed to diagnose and resolve the safety concern issue.
I absolutely love the team! It's clear that they truly enjoy working together and genuinely care about their customers.