Used 2023 Volvo XC90 for sale near Old Field, NY

Novak Motors, still a hidden gem but…. Things have changed. My first time buying a car at Novak was an unexpected pleasure. Found them online claiming a no-hassle pricing policy. So, I went in and met with a sales associate named Laura. Told her I was looking for a Santa Fe. She said ‘we have eight of them. I found one I liked and we sat down with the car fax. I asked what they could do on the price and she said ‘nothing, that’s the price’. Well, I had already done my homework. Their cars seemed to be priced all at the lower end of the Kelley Blue Book range. Fair enough I thought. I asked if I could have my mechanic look at the car and she said ‘sure and if you find anything wrong, since the car was still under warranty, it would be taken to the dealer and fixed prior to the purchase’. With that said and done I came in to buy the car a few days later. Ok, here comes Amy the finance person. I’m ready for all the usual crap that you deal with at the dealership. But no, just a little paperwork and Amy had me out the door in about 30 minutes. So now let’s jump ahead about 5 years. Is Novak still a place to buy your car? Yes, but there are changes. Namely a man named Mike who is the sales manager. Now when I talked to a sales person they have to go to Mike. Then Mike comes to me. He’s a big guy and he’s playing that sales manager role we have all seen at dealerships. I asked him if he could do better on the price testing the waters. ‘I can come down $500’ he told me (so much for no haggle). Now I’ve already done my homework and Mike is being deceiving. The prices online were $500 lower than the sticker on the car. When I asked him about that he said ‘that they haven’t updated the stickers yet’. That was another lie. I had been in the showroom on and off for over a week and been looking at their website regularly. He also negotiated several times on what they would give me for my trade in. Telling me he was going to lose money when he sells it at auction. At the price he paid me he probably will. I’m sure in his mind he can offset the loss to corporate by claiming his sales numbers. I hope corporate isn’t that blind to his games. Now jumping ahead, I decided to buy the car and gave a deposit three days prior to month-end. Afterwards, Mike says to me that we need to close the deal by Saturday (last day of the month). I said ‘no problem assuming my credit union processes my loan, if not we can do it Monday’. With that he gave me attitude. I said Mike ‘I’ll do my best but either way I have given you a deposit and we have a signed binder’. His reply was ‘I don’t have to honor it and can pull out of the deal’. My response was ‘really Mike? What kind of dealership high pressure xxxxxxxx you pulling here?’ So here are the main changes at Novak: Mike Mike Mike Seems whoever brought in Mike has made a mistake. Mike has a past history of working at car dealership such as Ford from what he told me and has brought that atmosphere into Novak. Simply put, he’s a bully and likes to throw his obvious weight around. He walks and talks the crap that we’ve all have experienced at car dealerships. Prices of the cars are now about $1000 higher. Obviously, giving Mike room to drop the prices which clearly violates their no haggle policy. He purposely prices the stickers higher than the website and then claims he hasn’t updated his floor stock yet. Bottom line, would I go back to Novak again? Yes, I would. The cars Novak sells are clean, single-owner lease returns. Out of hundreds of lease returns, Fusion gets to selectively choose which ones to sell thru Novak. They are still under the manufacturer’s warranty. They are still within KBB but as I said because of Mike they are higher and you have to negotiate some. One of the main reasons I would still choose Novak for my next car is because of the finance staff of Amy and Frank. I hope Novak’s corporate office wakes up and gets rid of the dead weight that’s bringing them down, Mike.

Never had any major problems with the car. Mostly software problems but they were quickly fixed with a restart/reset of the system. The ride is bery comfortable and on long drives a pleasure to sit it. The place this car has is huge and every passenger has largly enough space. The car is slightly underpowered for such a heavy tank (only 235PS) but is still enough to have a comfortable ride (low RPMs) on the highway. I average 37-33mpg which gives me about 700 miles of range and if you’re not in a hurry and drive about 50-60mph you can even go up to 900 miles on the highway (I drive the mild-hybrid). I feel also safe driving it, thanks to all the assistants it has and the safety-history.

Ashley rodgers helped me today. Smart helpful and nice. I will always ask for her. She really made my repair easy and she found that I needed a new battery

This dealership owned by the Riley family has evolved with the times since my first Volvo back in 1980. The main reason I like their service is Paul Zulkeski. Paul comes from a Volvo service background and knows these cars inside out. Bottom line, he gets the right job done the first time. I have no idea what I'll do in terms of service when the time comes that he is no longer there.

Paul helped me and advised during my visit to the service department. He was very knowledgeable detail oriented and explained all very clearly. However I have a concern with the service department. When I tried to make an appointment the phones kept ringing but no one picked up. Tried to connect thru parts and sales department and it was again going to a voice mail. Left a message but did not hear back. I called again and got the parts department and the gentleman at parts instructed me to send a text. Then they responded. The management should look into a better way for customers to set up services ce appointment. Thank you.

This is best Volvo dealership in the area! Recently had my XC90 serviced! Matt in service was great! I had an unexpected service repair and he did a good job explaining what was wrong! I was able to get a loner car and keep it for two days while they fixed my car!! There was a mistake with my bill and Matt addressed that as well and followed up! This not the 1st Volvo I purchased and serviced from here! If I was going to purchase again, it would only be from this dealership!

Look no further than Volvo of Westport and the customer service the sales team at this dealership offers! Such a great buying experience. Thank you for the no nonsense and informative approach.

Excellent Automotive Repair work and an Outstanding Team. I highly recommend Paul and his team at Riley Volvo, in Stamford, CT. Paul and his team take great pride in their work, and this makes all the difference in the service you receive. Additionally, their attention to detail, as they work on your car, means you will always get exceptional results. Simply put, Paul and his team, leave no stone unturned to understand the problems you bring to their attention, and to identify strategies to solve those problems, at a reasonable price. I have always found this to be the case at Riley Volvo. You can’t go wrong with Paul and his team at Riley Volvo.

Ashley, my service coordinator, was extremely professional throughout the entire process. This was my 20,000 mile maintenance check up, but I had a tire that had a bubble due to these awful roads in NY/CT. Ashley quickly identified the problem; ordered the tire, and had it installed in time for me to drive my car for a planned weekend vacation. This dealership provided excellent service!

Service manager Kent was excellent. Very clear with the work to be done and had arranged a loaner car so I could do other things while the work was performed on the car. Very happy and will continue to service my vehicle there.