4th Volvo from Gorges-HEIDI was exceptional
December 3, 2018
I find it hard to summarize what an exceptional experience I've always had with Gorges. I've been buying cars from Gorges for 16 years! Their customer service, NO pushy sells tactics, and empathy for consumers is what always brings me back. The guys in the service department are always willing to do what it takes to make sure the customer knows, their time is valuable. They never leave the customer wondering about things, and are clear and concise when asked questions about services. My most recent Volvo purchase was a new experience all in itself. My previous Volvo was totalled so I was in a difficult situation. Dan Birge (Salesmen) worked with Marcus Gorges on finding a replacement vehicle that was in my budget as well as fit my needs. They looked for my vehicle for a month and were able to find what I WANTED & NEEDED! Heidi Fountain (Sales woman) worked with me while Dan was out. Even though I wasn't a client of hers initally, she never made me feel as though I wasn't a priority. She took her time to educate me on the different options that Volvo now offers purchasers. She even went above and beyond and assisted me with removing my items from one vehicle and putting them in another. This may not seem like much to most, but when you are mentally exhausted from life; its the small things that you appreciate! The entire experience from beginning to end was stellar and deserving of 5 stars. You will not walk away disappointed choosing Gorges.